Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacob Antunez

Urbandale,IA

Summary

Strategic customer service offering proven success in fast-paced sales and customer engagement settings. Excellent customer service skills to develop new business and maintain loyal patron base. Building and leading teams to deliver results through consultative selling.

Overview

4
4
years of professional experience

Work History

Retail Specialist

Krispy Kreme
CLive, IA
12.2022 - Current
  • Greeted and assisted customers
  • Assisted customers with credit, rewards and gift cards
  • Maintained exceptional customer service skills
  • Communicated clearly with both customers and employees
  • Ensured basic mathematical and literacy skills, in order various sums of money
  • Maintained cleanliness of store and quality of product

Host

Applebee's Grill + Bar
Des Moines, IA
03.2020 - 12.2022
  • Greeted customers as they entered the restaurant and guided them to seating or waiting areas
  • Assisted customers with reservations
  • Provided accurate wait times and menus and answered any initial questions for guests
  • Maintained cleanliness of restaurant
  • Cleaned, cleared,sanitized and set up tables for customers
  • Operated dishwasher and sanitized area

Education

High School Diploma -

Urbandale High School
Urbandale, IA
05-2023

Skills

  • Customer Service
  • Cash Handling
  • Customer Assistance
  • Payment Processing
  • Store Opening and Closing
  • Cash Register Operation
  • Safety and Cleanliness Standards
  • Friendly and Helpful

References

References available upon request.

Timeline

Retail Specialist

Krispy Kreme
12.2022 - Current

Host

Applebee's Grill + Bar
03.2020 - 12.2022

High School Diploma -

Urbandale High School

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Jacob Antunez