Donald Smith
Baltimore,MD
Summary
As a sales specialist/assistant manager, my objective is to support the functioning of business operations by assisting staff, coordinating operations and ensuring exceptional customer service. My goal is to create a positive and productive work environment by communicating with team members by being an example of a team player, setting clear goals and great performance.
Overview
38
38
years of professional experience
5
5
years of post-secondary education
Work History
Retail Specialist
Towson University
Towson, Maryland
08.2023 - 03.2026
- Responsibilities: overseeing daily operations, ensuring compliance with store regulations, and providing exceptional customer service. Also, responsible for keying financial data, identifying the trends, and developing strategies to improve the store's performance.
- Maintained cleanliness and organization of the retail space.
- Resolved customer complaints efficiently and professionally.
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked shelves.
- Trained new staff on customer service best practices.
- Processed transactions accurately at the point of sale.
- Collaborated with team members to enhance store displays.
Sales Specialist
Farmers' Home Furniture
Wallace, NC
08.2018 - 06.2023
- Demonstrated furniture features and benefits to potential buyers.
- Educated customers on product features and technical details to highlight benefits.
- Developed strong relationships with clients to enhance customer satisfaction.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Assisted customers with product selection and service inquiries.
- Trained new staff on sales techniques and product knowledge.
- Collaborated with team members to optimize store layout and displays.
- Utilized point-of-sale system for processing transactions efficiently.
- Stayed up to date on company products and services to support sales objectives.
Sales Associate/Collection Agent
Aarons Furniture
Wallace, NC
07.2014 - 02.2018
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting furniture and home decor items.
- Educated customers on product features and benefits effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed customer inquiries and resolved issues promptly.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to ensure inventory accuracy.
Sales Manager/Assistant Manager
Mattress Warehouse
Raleigh, NC
06.2010 - 08.2013
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed sales strategies that increased customer engagement and contributed to revenue growth.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Managed daily operations of sales department, supervising staff to ensure operational efficiency.
- Analyzed market trends to identify opportunities for expanding product offerings.
- Managed inventory levels to ensure optimal stock availability for customers.
- Collaborated with marketing teams to create promotional campaigns for new products.
- Monitored competitor activities to adjust sales tactics and maintain market position.
- Facilitated customer feedback sessions to enhance service quality and refine product selection.
Sales Manager
Page Home Store & More
Wallace, NC
05.2001 - 04.2010
- Led sales team to enhance customer engagement strategies.
- Developed training programs for new sales associates.
- Analyzed market trends to identify new opportunities.
- Collaborated with marketing to create promotional campaigns.
- Managed inventory and supply chain processes effectively.
Salesperson
Heilig Meyer Furniture Co.
Wallace, NC
10.1987 - 01.2000
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting furniture that meets their needs.
- Maintained product displays to enhance visual appeal and organization.
- Collaborated with team members to ensure excellent customer service.
Education
Bachelor of Science - Business Administration
Fayetteville State University
Fayetteville, NC 06.1981 - 05.1986
Skills
- Sales forecasting
- Communicationon
- Customer service
- Inventory management
- Project management
- Financial data entry
- Problem-solving
- Customer service
- Sales optimization
Accomplishments
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Retail Specialist
Towson University
08.2023 - 03.2026
Sales Specialist
Farmers' Home Furniture
08.2018 - 06.2023
Sales Associate/Collection Agent
Aarons Furniture
07.2014 - 02.2018
Sales Manager/Assistant Manager
Mattress Warehouse
06.2010 - 08.2013
Sales Manager
Page Home Store & More
05.2001 - 04.2010
Salesperson
Heilig Meyer Furniture Co.
10.1987 - 01.2000
Bachelor of Science - Business Administration
Fayetteville State University
06.1981 - 05.1986