Youlanda Sanders
Federal Employee
Carthage,USA
Overview
6
6
years of post-secondary education
19
19
years of professional experience
Work History
Social Security Claims Specialist
Social Security Administration, SSA
11.2009 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Human Resources Specialist
Peco Foods of Mississippi
01.2006 - 11.2009
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Education
Masters - Theological And Biblical Studies
Belhaven University
Jackson, MS 08.2020 - 05.2022
Bachelor of Arts - Business Management
Belhaven University
Jackson, MS 08.2001 - 12.2003
Associate of Arts - Liberal Arts
East Central Community College
08.1995 - 05.1997
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
References
Available upon request
Accomplishments
- Documented and resolved issues which led to completed workloads while understaffed.
- Achieved Goals in processing claims and other work loads through effectively helping with all job duties even outside of position hired for
- Collaborated with team in the development of of ways for our SSI unit to reach Federal goals.
Timeline
Masters - Theological And Biblical Studies
Belhaven University
08.2020 - 05.2022
Social Security Claims Specialist
Social Security Administration, SSA
11.2009 - Current
Human Resources Specialist
Peco Foods of Mississippi
01.2006 - 11.2009
Bachelor of Arts - Business Management
Belhaven University
08.2001 - 12.2003
Associate of Arts - Liberal Arts
East Central Community College
08.1995 - 05.1997
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