Charlie Xiong
Social Security Administration, SSA
Imlay City,MI
1
Language
1
Certification
23
years of professional experience
Dedicated Social Security Retirement and Disability Claims Specialist with over 20 years of experience in managing claims processing and proven track record in managing high volumes of disability and expedited reinstatement cases, work and medical case reviews while ensuring compliance with policies.
Work History
Title II Social Security Claims Specialist
23 Years 4 Months- Analyzed complex disability claims to determine eligibility and ensure compliance with social security polices.
- Facilitated communication between claimants and SSA, addressing inquiries and resolving issues effectively.
- Mentored junior staff and trainees on best practices for disability claims processing and regulatory adherence to improve team performance.
- Managed, developed, and adjudicated a high volume of online disability claims, work case reviews, expedited re-instatement claims, and medical case reviews effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed training materials to support staff in understanding policies and procedures related to initial and post entitlement disability claims development, processing and adjudication.
Education
Executive Juris Doctoral - Administrative And Organization Laws
Bachelors of Business Administration And Managemen
Skills
Microsoft Office
Power Point
Certified Microsoft Professional
Certification
- Microsoft Certified Professional
- Site LAN Coordinator in Automation
Languages
Hmong and Lao
Native or Bilingual
Timeline
Title II Social Security Claims Specialist
Social Security Administration, SSA
04.2003 - CurrentRead More
Concord Law School
Executive Juris Doctoral from Administrative And Organization Laws
Read More
Saginaw Valley State University
Bachelors of Business Administration And Managemen
Read More