Youlandaette Wright
622 North Bayou Ave Cleveland ,Mississippi
Summary
- I excel in fostering positive environments and achieving client wellness goals while maintaining high standards of care and safety. I have Dedicated Customer Service professionalism with knowledge of service delivery and proven multitasking abilities. I am also Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Phlebotomist
Mississippi Blood Services
Cleveland, MS
01.2000 - 01.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Pharmacy Technician
PharMEDium
Cleveland, MS
05.2005 - 04.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Breakfast Host
Quality Inn Hotel
Cleveland, MS
01.2020 - 11.2020
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Conducted regular training sessions for new team members on standard operating procedures related to breakfast service operations at the hotel.
- Contributed to increased occupancy rates by promoting the hotel''s complimentary breakfast offerings.
- Streamlined setup process by efficiently arranging tables, chairs, tableware, and buffet stations before each service period.
Stocker
Dollar General Warehouse
Indianola, MS
10.2020 - 01.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Security Officer
Dynamic Security Inc
Cleveland MS
06.2021 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Patient Care Technician
Bolivar Medical Center
Cleveland, MS
03.2021 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Substitute Teacher, K-12
Kelly Services
Cleveland, MS
12.2022 - 12.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Education
Graduate Certificate - Pharmacy Technician
Mississippi Delta Community College
Moorhead, MS05.2023
General Studies
Coahoma Community College
Clarksdale, MS12.2010
High School Diploma -
Cleveland High School
Cleveland, MS05.1986
Skills
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Relationship building and management
- Adaptable
- Behavior management
- Front desk operations
- Telephone etiquette
- Records management
- Documentation
- Team collaboration
- Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Substitute Teacher, K-12
Kelly Services
12.2022 - 12.2023
Security Officer
Dynamic Security Inc
06.2021 - 12.2023
Patient Care Technician
Bolivar Medical Center
03.2021 - 08.2021
Stocker
Dollar General Warehouse
10.2020 - 01.2021
Breakfast Host
Quality Inn Hotel
01.2020 - 11.2020
Pharmacy Technician
PharMEDium
05.2005 - 04.2010
Phlebotomist
Mississippi Blood Services
01.2000 - 01.2021
Graduate Certificate - Pharmacy Technician
Mississippi Delta Community College
General Studies
Coahoma Community College
High School Diploma -
Cleveland High School