YOUME CHIA
Altamonte Springs,FL
Summary
Sales Leader with a track record of driving revenue growth and enhancing market presence in the technology sector. Expertise in managing complex sales processes for Hosted VoIP, SIP Trunks, Data, and Cloud solutions. Proven ability to provide strategic insights to C-level executives, resulting in improved business outcomes. Bilingual communicator skilled in data-driven decision-making and disciplined pipeline management, consistently surpassing sales targets and expanding customer bases.
Overview
18
18
years of professional experience
Work History
Senior Lead Marketing Manager / Market Development Manager
Lumen
Winter Park, USA
03.2023 - Current
- Executed targeted advertising campaigns for Fiber Internet, expanding market reach and driving increased awareness through data-driven audience segmentation.
- Developed marketing strategies that unified teams around go-to-market goals and competitive positioning.
- Managed Power BI dashboards to report revenue trends and campaign performance, aiding strategic decisions.
- Drove market-specific initiatives based on service availability and timelines to increase sales and optimize deployment marketing.
Program Manager
Lumen
Apopka, USA
02.2021 - 03.2023
- Drove strategic expansion of sales penetration within commercial properties, strengthening executive-level relationships and advancing adoption of Fiber solutions across key markets.
- Led the development and execution of strategic sales plans, aligning cross-functional teams around growth priorities and ensuring disciplined execution of market objectives.
- Provided strategic oversight in identifying and advancing Fiber expansion opportunities, collaborating with Engineering and Operations to guide high-impact deployment decisions.
- Oversaw regional sales and operational initiatives, building influential partnerships with community leaders and business stakeholders to elevate market presence and support long-term growth.
Client Solutions Executive
AT&T
Orlando, USA
08.2018 - 01.2021
- Executed full-cycle technical sales strategies, driving new business acquisition across face-to-face, field, and virtual channels by leveraging deep product expertise in advanced telecom solutions and aligning customer requirements with scalable architectures.
- Led strategic oversight of enterprise-level accounts, managing complex, multi-phase sales engagements involving technical evaluations, solution design, integration planning, and long-term account growth initiatives.
- Served as a technical and business consultant to C-suite executives, conducting discovery sessions to assess infrastructure gaps and architecting high-value solutions across specific customer portfolios.
- Exceeded monthly sales objectives through disciplined pipeline governance, accurate forecasting, and a consultative approach that strengthened customer adoption of mission-critical technology solutions.
Territory Sales Representative / Commercial Account Executive
CenturyLink
Altamonte Springs, USA
01.2008 - 07.2018
- Achieved top performance by leveraging high-volume cold-calling to consistently secure meetings with key decision-makers, generating a robust pipeline with new sales opportunities.
- Surpassed sales quotas MoM in both consumer and small business segments by implementing advanced territory management strategies and a consultative, solution-oriented sales approach.
- Established influential partnerships with MDU/HOA leaders, Chambers of Commerce, and Channel Partners, significantly expanding market penetration and driving a substantial increase in qualified referrals.
- Spearheaded successful marketing events that accelerated customer acquisition and elevated brand recognition within competitive markets.
- Delivered exceptional post-sales support by swiftly resolving billing and service issues, resulting in increased customer retention and heightened account loyalty.
Education
Associate degree - Health and Physical Fitness
Seminole State College
Altamonte Springs, FL12.2014
Police Officer Certification - Law Enforcement
NYC Police Academy
New York, NY08.1998
Skills
- Strategic sales and business development
- Prospecting and consultative selling
- C-suite presentations
- Funnel management
- Hosted VoIP and SIP trunks
- Data and fiber optic solutions
- MPLS networking
- Cloud and security solutions
- Salesforce and CRM expertise
- Power BI and MS Office Suite proficiency
- Leadership and communication skills
- Digital marketing strategies
- Strategic planning
Timeline
Senior Lead Marketing Manager / Market Development Manager
Lumen
03.2023 - Current
Program Manager
Lumen
02.2021 - 03.2023
Client Solutions Executive
AT&T
08.2018 - 01.2021
Territory Sales Representative / Commercial Account Executive
CenturyLink
01.2008 - 07.2018
Associate degree - Health and Physical Fitness
Seminole State College
Police Officer Certification - Law Enforcement
NYC Police Academy