YOURNAME Patel
Mumbai
Summary
Windows Server Administrator with experience in Active Directory, DNS, DHCP, GPO, Hybrid Setup. My goal is to maximize uptime and deliver excellent IT support to ensure smooth business continuity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Admin
ABC Company - Current Organization
11.2024 - Current
- Managed Windows Server environments to ensure stability, performance, and uptime
- Created and managed users, groups, and Organizational Units (OU) in Active Directory
- Managed identity and access control using Microsoft Entra ID(Azure AD) with SSO integration
- Configured Group Policy Objects (GPOs) for system security and configurations
- Supported Office 365 / Microsoft 365 administration (users, licenses, mailboxes)
- Supported network connectivity issues including IP addressing,LAN/WAN, Wi-Fi, VPN, DNS, and DHCP
- Configured VLANs and supported VPN connectivity to ensure secure network communication
- Configured DHCP scopes and IP reservations to ensure efficient and reliable IP address assignment
- Configured and managed DNS records (A, CNAME) and forwarders to ensure reliable network resolution
- Managed Hyper-V virtualization for server deployment and performance optimization
- Implemented NTFS permissions, file sharing, and FSRM quotas for storage control
- Handled OS installation, patching, and server upgrades in production environments
- Monitored server performance and availability using system monitoring tools and logs
- Performed FSMO role transfers and maintenance to ensure AD domain stability and operations
- Configured DFS Namespace and replication for centralized and highly available file access in network
- Managed disaster recovery using AD Recycle Bin, System State Backup, and Azure Backup
- Integrated on-prem AD with Azure AD for hybrid identity management
- Managed backups and disaster recovery for reliable data protection and fast system recovery
- Used Azure File Sync for cloud-based file replication and backup
- Using Azure Backup Service for backup of On Premises Server
- Managed IT tickets in ServiceNow/Jira, ensuring timely resolution within SLA
IT support engineer
XYZ Company - Previous Organization
08.2023 - 11.2024
- Troubleshoot hardware, software, network, printer, and peripheral issues to minimize downtime
- Managed user accounts, groups, and permissions in Active Directory
- Managed user authentication and access using Microsoft Entra ID (Azure AD)
- Installed, configured, and upgraded Windows OS and enterprise applications
- Performed system imaging, deployment, and software installation for end-user devices
- Troubleshoot LAN/WAN, VPN, and remote access connectivity issues
- Resolved DNS and DHCP issues for stable network operations
- Troubleshoot network issues using ping, tracert, and ipconfig tools
- Supported Microsoft 365 apps including Outlook, Teams, and OneDrive
- Installed, configured, and troubleshot desktops, laptops, and peripheral hardware devices
- Configured and maintained printers, scanners, and shared devices
- Managed Group Policy Objects (GPOs) for security and access control
- Assisted in backup, data recovery, and disaster recovery processes
- Resolved IT tickets in ServiceNow while meeting SLA targets
- Maintained IT asset inventory and hardware lifecycle tracking
Education
B.E - Computer Engineering
Indala College of Engineering
Mumbai01-2023
Diploma - Computer Engineering
Kalsekar Polytechnic
Mumbai01-2020
High School - undefined
C.B.S.E
Mumbai01-2017
Skills
- Windows Server Administration
- Active Directory (Users, Groups, OUs)
- Microsoft Entra ID (Azure AD) & SSO
- Group Policy Management (GPOs)
- Microsoft 365 Administration
- DNS Configuration (A, CNAME, Forwarders)
- DHCP Configuration (Scopes, Reservations)
- Active Directory Backup & Disaster Recovery
- Azure File Sync and Hybrid Backup
- Hyper-V Virtualization
- Networking (LAN/WAN, VLAN, VPN)
- TCP/IP & Network Troubleshooting
- IP Addressing & Subnetting
- DNS, DHCP & Network Connectivity Support
- FSMO Role Transfer & Seize
- Azure Backup & Disaster Recovery
- DFS Namespace & Replication
- System Monitoring & Performance
- AD Sites, Subnets & Replication
- AD System State Backup
- Azure File Sync
- Windows OS System Imaging & Deployment
- Hardware & Software Troubleshooting
- IT Ticketing (ServiceNow, Jira)
- IT Asset Management
Certification
Windows Server Hybrid Course From Attari Classes
Timeline
System Admin
ABC Company - Current Organization
11.2024 - Current
IT support engineer
XYZ Company - Previous Organization
08.2023 - 11.2024
Diploma - Computer Engineering
Kalsekar Polytechnic
High School - undefined
C.B.S.E
B.E - Computer Engineering
Indala College of Engineering