Summary
Overview
Work History
Education
Certification
Timeline
Generic

Yousef Ghora

New York,NY

Summary

Professional in retail management with in-depth experience in floor operations and customer service excellence. Known for optimizing inventory processes and ensuring high standards in store presentation. Focuses on team collaboration and adaptability, ensuring reliable and results-driven performance. Skilled in leadership, staff training, and problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Relations Manager

Joya Digital
12.2022 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Receptionist

Ben Sinai Medical Center
05.2020 - 11.2022
  • Confirmed appointments, communicated with patients, and updated patients records.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Preformed EKG's and PFT

Floor Manager

Rainbow
01.2019 - 05.2020
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 8 employees to maintain smooth-running operations of shop floor.

Shift Leader

Balady Supermarket
03.2018 - 01.2019
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Bachelor of Science - Aeronautical Science And Air Traffic Control

Vaughn College of Aeronautics And Technology
Queens, NY
05.2025

Certification

  • First class medical certificate
  • Private Pilot license
  • Instrument rated

Timeline

Customer Relations Manager

Joya Digital
12.2022 - Current

Receptionist

Ben Sinai Medical Center
05.2020 - 11.2022

Floor Manager

Rainbow
01.2019 - 05.2020

Shift Leader

Balady Supermarket
03.2018 - 01.2019

Bachelor of Science - Aeronautical Science And Air Traffic Control

Vaughn College of Aeronautics And Technology

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Yousef Ghora