Wendie Tiffany
Surprise,AZ
Summary
Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations.
Overview
9
9
years of professional experience
Work History
Customer Relations Manager
Discover Bank, Member FDIC
Phoenix, AZ
04.2023 - 04.2024
- Skilled at working independently and collaboratively in a team environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Consumer Loan Underwriter
Carvana
Tempe , AZ
02.2021 - 04.2023
- Conducted forensic analyses of consumers documents to identify fraudulent or altered information to protect company assets and consumers identity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Resolved and identified complex customer loan problems to prevent negative impact on operations and business direction.
- Retained clients by establishing rapport and relationships delivering successful user experiences.
- Approved, declined or counter-offered loans up to $100,000.00.
PSE 3
State Of Arizona Department Of Economic Security
Phoenix , AZ
10.2018 - 02.2021
- Devised and implemented strategies to streamline eligibility verification processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Resolved discrepancies with client applications to verify eligibility.
- Trained staff on current eligibility requirements and policies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Store Manager
Payless Shoes
Surprise, AZ
06.2015 - 10.2018
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - Communications
Landmark Education
Cullowhee, NC05.2010
GED -
Eastern Arizona College
Thatcher, AZ05.2007
Skills
- Customer Accounts Management
- Policy and Procedure Adherence
- Customer Needs Assessments
- Debt Ratios
Timeline
Customer Relations Manager
Discover Bank, Member FDIC
04.2023 - 04.2024
Consumer Loan Underwriter
Carvana
02.2021 - 04.2023
PSE 3
State Of Arizona Department Of Economic Security
10.2018 - 02.2021
Store Manager
Payless Shoes
06.2015 - 10.2018
No Degree - Communications
Landmark Education
GED -
Eastern Arizona College
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