Yousef Sherhan
Queens,USA
Summary
Detail-oriented and tech-driven professional transitioning from administrative operations into IT Support and Cybersecurity. Known for delivering outstanding customer service, solving problems efficiently, and maintaining data integrity. Currently pursuing a Master’s in Information Systems to build technical expertise and prepare for industry certifications. Brings over 8 years of experience in managing complex workflows, technical documentation, and sensitive information in fast-paced environments.
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Ken-Mar Fire Extinguisher
East Northport, USA
02.2024 - 12.2024
- Supported cross-departmental workflows, maintaining sensitive documents and customer records securely
- Processed invoices, tracked payments, and generated financial summaries using QuickBooks
- Created forms to streamline daily processes and reduce data-entry errors
- Handled high-volume calls and email correspondence with fast resolution and professionalism
Administrative Assistant
Knockout Renovations
New York, USA
10.2022 - 12.2023
- Maintained digital/physical file systems, calendars, and task tracking
- Coordinated staff schedules and managed appointment logistics for multiple executives
- Managed travel booking, expense reports, and employee timesheet data
- Handled confidential documents and client communications with discretion
Mobile Store Manager
Enjoy Technology, AT&T
New York, USA
02.2022 - 07.2022
- Trained and supervised team in mobile tech solutions and service support
- Ensured strong customer service delivery aligned with brand and security policies
Real Estate Agent
Arc Realty Group
New York, USA
09.2018 - 02.2022
- Maintained client databases, managed transaction documents, and ensured compliance during closings
- Educated clients on market trends and property risks
Operations Manager / Admin Assistant
Myrtle Avenue Shop Inc
Queens, USA
03.2012 - 09.2018
- Managed point-of-sale systems, employee scheduling, and financial workflows
- Monitored budget forecasts, reported financial summaries, and ensured accuracy of A/R and A/P records
- Developed inventory reports and improved resource efficiency using Excel
Education
Master of Science - Information Systems
Baruch College
New York, NY06.2027
Bachelor of Business Administration - Finance
Baruch College
New York, NYAssociate of Arts - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- IT Support Tools
- Ticketing Systems
- Remote Desktop
- Hardware/Software Troubleshooting
- Cybersecurity Concepts
- Access Control
- Data Confidentiality
- Risk Awareness
- Software
- Microsoft Office Suite
- QuickBooks
- Calendar Management Tools
- Operating Systems
- Windows 10/11
- MacOS
- General Skills
- Documentation
- Process Optimization
- Customer Support
- Data Handling
- Microsoft Excel
- Customer service
- Effective communication
- Team support
- Data entry
- Customer engagement
- Database administration
Websites
Certification
- CompTIA A+, planned
- CompTIA Security+, planned
- Google IT Support Professional Certificate, in progress
Projects
Network Security Lab (Baruch), Simulated incident response and threat analysis Help Desk Simulation, Troubleshooted Tier 1 technical issues and escalated tickets
Professional Development
- Member, Baruch Tech Club (optional)
- Attend NYC Cybersecurity Meetups and Virtual Workshops (recommended for networking)
Timeline
Office Administrative Assistant
Ken-Mar Fire Extinguisher
02.2024 - 12.2024
Administrative Assistant
Knockout Renovations
10.2022 - 12.2023
Mobile Store Manager
Enjoy Technology, AT&T
02.2022 - 07.2022
Real Estate Agent
Arc Realty Group
09.2018 - 02.2022
Operations Manager / Admin Assistant
Myrtle Avenue Shop Inc
03.2012 - 09.2018
Master of Science - Information Systems
Baruch College
Bachelor of Business Administration - Finance
Baruch College
Associate of Arts - Business Administration
Borough of Manhattan Community College