Yousif Assaly
Chandler,AZ
Summary
Passionate about technology and driven by a commitment to excellence, I am eager to bring skills and enthusiasm to the Information Technology position at American Airlines. With a solid technical background and valuable experience in customer service, I have honed my abilities in troubleshooting for PC hardware, networks, and mainframe applications over the course of my career. A fast learner with a proven track record in a customer service environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Kay Jewelers
03.2021 - Current
- Troubleshooting POS devices and system
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Pharmacy Technician
Wedgewood Pharmacy
05.2019 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved computer and printer problems to maintain pharmacy productivity.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - Computer Science And Programming
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2025
Certification - Full Stack Software Developer
App Academy
Remote04.2024
Skills
- Training Junior Team Members
- Operating systems: Windows, Linux Ubuntu, Mac OS
- System Monitoring
- Computer Hardware Knowledge
- Virtual Machines: Vmware, VirtualBox
- Troubleshooting Local Area Network (LAN)
- JavaScript Programming
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
Kay Jewelers
03.2021 - Current
Pharmacy Technician
Wedgewood Pharmacy
05.2019 - 02.2021
Bachelor of Science - Computer Science And Programming
Maricopa Community Colleges - Mesa Community College
Certification - Full Stack Software Developer
App Academy
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