Yousra Boudra
New York
Summary
Dynamic professional with extensive experience in customer service, sales, and digital marketing. Expertise in problem-solving and consistently exceeding performance targets. Proficient in CRM tools and executing marketing campaigns, enhancing brand visibility and client engagement.
Overview
6
6
years of professional experience
Work History
host
chef's table at brooklyn fare
New York
09.2025 - Current
- Provided exceptional service to guests in high-pressure, fast-paced environments.
- Managed reservations, waitlists, and seating for large volumes of guests.
- Resolved guest concerns with professionalism and empathy to ensure satisfaction.
- Coordinated with team members to maintain operational efficiency during peak hours.
costumer service
Brooklyn Fare
New York
07.2023 - 09.2025
- Processed transactions accurately, managing cash, credit, and digital payments efficiently.
- Assisted customers with inquiries, returns, and issue resolution to ensure satisfaction.
- Maintained clean, organized work environment while adhering to company policies.
Medical Sales Representative
soprodim
algeria
03.2020 - 06.2023
- Cultivated strong relationships with healthcare providers, enhancing client satisfaction.
- Educated clients on product usage to facilitate informed decision-making.
- Achieved consistent sales targets while ensuring compliance with regulations.
- Collaborated with team to devise sales strategies and address client concerns.
Digital Marketing Coordinator
Nova-creatis
algeria
11.2022 - 05.2023
- Executed digital marketing campaigns across social media and web platforms to enhance brand visibility.
- Developed engaging content and graphics targeting specific audiences to increase brand awareness.
- Analyzed performance metrics, optimizing campaigns to maximize return on investment.
Staff Pharmacist
Guenifi Pharmacy
Algeria
06.2019 - 07.2022
- Ensured accurate prescription dispensing in accordance with safety regulations.
- Provided patient counseling on proper medication use and potential interactions.
- Maintained inventory and organized records to enhance operational efficiency.
Education
Master of Science - Cellular And Molecular Biology
Badi Mokhtaruniversity
Algeria07-2023
Bachelor of Science - Microbiology
8 Mai 1945 University
Algeria07-2020
Skills
- Customer service and communication
- Sales and upselling
- Digital marketing and social media
- Pharmacy and medical knowledge
- Technology and software: POS, Microsoft Office, CRM tools
- Problem solving and multitasking
Languages
English
Professional
French
Professional
Arabic
Professional
spanish
Limited
Timeline
host
chef's table at brooklyn fare
09.2025 - Current
costumer service
Brooklyn Fare
07.2023 - 09.2025
Digital Marketing Coordinator
Nova-creatis
11.2022 - 05.2023
Medical Sales Representative
soprodim
03.2020 - 06.2023
Staff Pharmacist
Guenifi Pharmacy
06.2019 - 07.2022
Master of Science - Cellular And Molecular Biology
Badi Mokhtaruniversity
Bachelor of Science - Microbiology
8 Mai 1945 University
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