Yousra Dkika
Lenexa,KS
Summary
Dependable professional with extensive customer service expertise, and consistently enhancing the company's reputation. Demonstrated ability to listen attentively, resolve issues efficiently, manage customer relationships, event coordination, sales support, and auditing.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Executive Assistant
Pink Pest Solutions
03.2026 - 05.2026
- Managed executive schedules, prioritizing appointments and ensuring optimal time management.
- Coordinated communications between departments, facilitating streamlined information flow and collaboration.
- Trained new administrative staff on company protocols, fostering a knowledgeable team environment.
Real-Time Auditor
Moxie Pest Control
04.2025 - 09.2025
- Monitored calls and processes to ensure compliance with company standards.
- Prepared detailed reports, delivering performance insights to support operational efficiency.
- Contributed to improvements in key performance indicators across call center teams.
- Audited procedures, identifying areas for quality assurance and continuous improvement.
Sales Team Leader
Moxie Pest Control
02.2023 - 04.2025
- Directed daily sales chat operations, ensuring accurate and timely completion of customer inquiries.
- Delegated responsibilities and prioritized alerts to enhance scheduler workflow efficiency.
- Managed attendance and performance issues, administering corrective actions as needed.
- Tracked team performance to consistently meet sales targets and productivity goals.
- Led weekly coaching sessions to elevate agent performance and communication skills.
- Developed targeted training sessions addressing skill gaps to strengthen team capabilities.
Sales Administrative
Moxie Pest Control
03.2022 - 02.2023
- Delivered detailed product information, and proactively promoted offerings to drive customer purchases.
- Processed merchandise orders and accurately entered customer and sales data into company systems.
- Handled customer inquiries, calls, and correspondence, ensuring timely follow-up, and excellent service.
- Collected payments and executed deposits in accordance with company procedures.
- Organized and maintained customer records and sales documentation for streamlined access.
Food & Beverage Operations
Aramark
11.2019 - 03.2022
- Set up event spaces according to banquet and convention requirements.
- Coordinated with catering and event staff to ensure a smooth service flow.
- Assisted guests by answering questions, addressing concerns, and providing exceptional customer service throughout events.
- Supported team operations by guiding or assisting other staff members during high-volume events.
Education
Associate of Arts -
Johnson County Community College
Overland ParkSkills
- Compliance auditing
- Data analysis
- Process improvement
- Reporting standards
- Quality assurance
- Customer relationship management
- Sales Operations
- Executive support
- Strong problem solver
Languages
French
Full Professional
Arabic
Full Professional
English
Full Professional
Timeline
Executive Assistant
Pink Pest Solutions
03.2026 - 05.2026
Real-Time Auditor
Moxie Pest Control
04.2025 - 09.2025
Sales Team Leader
Moxie Pest Control
02.2023 - 04.2025
Sales Administrative
Moxie Pest Control
03.2022 - 02.2023
Food & Beverage Operations
Aramark
11.2019 - 03.2022
Associate of Arts -
Johnson County Community College