Youssaou Bio-Dobo
Bronx,NY
Summary
Proven track record in enhancing customer satisfaction and team productivity at Baldor Food Industries, leveraging skills in customer service and inventory management. Fluent in French, English, and Hausa, adept at fostering professional growth and maintaining high cleanliness standards. Demonstrated ability to improve service outcomes and efficiency through effective scheduling and mechanical maintenance. Highly efficient Service Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
14
14
years of professional experience
Work History
Service Crew Member
MTA New York City Transit Authority
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept customers and crew areas organized.
- Cleaned and maintained all areas of workplace to promote clean image.
Manager on Duty
Baldor Food Industries
03.2011 - 03.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Fluent IN French, English, Hausa
- Scheduling
- Mechanical Maintenance
- Inventory Management
Timeline
Service Crew Member
MTA New York City Transit Authority
03.2023 - Current
Manager on Duty
Baldor Food Industries
03.2011 - 03.2023
Similar Profiles
Peter E. RiveraPeter E. Rivera
Station Supervisor at MTA-New York City Transit AuthorityStation Supervisor at MTA-New York City Transit Authority
Anthony EspinosaAnthony Espinosa
MTA Chassis Maintainer at MTA New York City Transit AuthorityMTA Chassis Maintainer at MTA New York City Transit Authority
Saif AzadSaif Azad
Computer Specialist Level IV at MTA New York City Transit AuthorityComputer Specialist Level IV at MTA New York City Transit Authority
Nicole PorterNicole Porter
CTA - Cleaner at MTA New York City Transit AuthorityCTA - Cleaner at MTA New York City Transit Authority
CORDILIA D. WILLIAMSCORDILIA D. WILLIAMS
District Manager at Surgical Solutions LLCDistrict Manager at Surgical Solutions LLC