Youssef Alsaghir
Dearborn,MI
Summary
Experienced in team leadership, strategic planning, and customer service excellence, with a strong dedication to improving community well-being and operational efficiency. Seeking a challenging role to leverage skills in healthcare, management, and community support for making a meaningful impact. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Manager
Prospect Airport Services, Inc.
06.2022 - Current
- Supervise and coordinate daily operations to ensure exceptional service quality
- Lead a team of employees, maintaining high performance standards and promoting a collaborative work environment
- Implement innovative strategies to improve service efficiency and customer satisfaction, contributing to recognition as one of the top five airport services in the country
- Develop and monitor staff training programs to ensure compliance with company policies and standards
Receptionist
Henry Ford Health System
01.2021 - 05.2022
- Provided administrative support across Family Medicine, Allergy, Physical Therapy, Orthopedics, and ENT departments
- Assisted patients with insurance verification, appointment scheduling, and inquiries, enhancing their overall experience
- Managed documentation processes to ensure seamless patient check-in and outpatient procedures
- Awarded multiple “Spotlight” Employee of the Month recognitions for exceptional service and commitment
Education
Bachelor of Science - Public Health
Wayne State University
Detroit05-2025
High School Diploma -
Dearborn High School
Dearborn, MI01.2020
Skills
- Management & Leadership: Strategic Planning, Team Leadership, Staff Training, and Performance Monitoring
- Administrative Expertise: Scheduling, Insurance Verification, and Office Coordination
- Interpersonal Communication: Strong rapport-building skills with clients, patients, and team members
- Problem-Solving: Identifying and resolving operational challenges to improve efficiency
- Community Engagement: Organizing and mobilizing resources for impactful initiatives
- Verbal and written communication
Accomplishments
- Increased customer satisfaction scores by 15% through strategic staff training programs.
- Reduced operational delays by 20% by implementing new workflow strategies.
- Mentored and trained 25+ employees, improving overall team performance and morale.
RECOGNITION AND AWARDS
- Received 'Outstanding Manager of the Year' award for exemplary performance at Prospect Airport Services.
- Earned department-wide recognition for enhancing great customer service efficiency at Henry Ford Health System.
Languages
Fluent in English and Arabic
Timeline
Manager
Prospect Airport Services, Inc.
06.2022 - Current
Receptionist
Henry Ford Health System
01.2021 - 05.2022
Bachelor of Science - Public Health
Wayne State University
High School Diploma -
Dearborn High School
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