Youssef Benhmida
Oklahoma City,Ok
Summary
Highly motivated leader, versatile in many areas of IT. Ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
15
15
years of professional experience
Work History
Area Manager of Operations
Fix My Phone Plus
2022.11 - Current
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained office PCs, networks and mobile devices.
Business Owner
Self Employed
2017.09 - 2022.11
- Repair Hardware/Software for Phones, Tablets, Computers, Network equipment, etc.
- Diagnose customer devices in a timely manner, and relay information according to the understanding of the customer.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
OPEX Coordinator
KOAX CORP
2014.12 - 2017.11
- Standardizing and sustaining data based implementations
- Coordinate Lean and Sixsigma Projects and Implementations.
- Coordinate DFSS and DMAIC Projects.
- Developed relationships with vendors and suppliers, negotiating favorable terms for goods and services.
- Ensured accuracy in data entry tasks, minimizing errors that could affect reporting or decision-making processes.
- Served as a liaison between management and staff, addressing concerns efficiently to maintain a positive workplace atmosphere.
- Improved customer satisfaction with timely responses to inquiries and prompt resolution of issues.
- Enhanced team collaboration through effective communication and coordination of tasks.
Quality Assurance/ Research and Development
KOAX CORP
2011.11 - 2014.12
- Work directly with Suppliers and Customers toward the innovation, introduction, and improvement of products
- In process inspections
- Some experience in producing blue prints using CAD Programs
- Root cause analysis on Quality and Safety issues using A3’s to implement permanent solutions.
TEAM LEAD
KOAX CORP
2010.09 - 2011.11
- Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources
- Always putting the team first and championing continuity within its members
- Reporting for project plans, progress, and production results
- Direct and support the compilation and analysis of technical source data necessary for product development.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Production Team Member
KOAX CORP
2009.06 - 2010.09
- Excelled at welding, copper to copper brazing and copper to steel brazing
- Proficient in moister and burst testing
- Competent at operations of multiple automated machines for operations of swedging/coning and fluting of copper and copper-nickel alloys.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
Education
Advanced Science and Technology Charter School
01.2010
Skills
Technical Support
Software configuration
Hardware Installation
Desktop Technical Support
Excellent interpersonal skills
Knowledge of performance tracking
Workforce Planning
Operational Efficiency
References
- Shaun Claussen, (817) 734-7445, Manufacturing Engineer at Koax Corp.
- Jesse Dehghani, (405) 550-0624, Manager, Fix My Phone Plus
- Mike McLeod, (512) 920-9723, Material Analyst JCI/Avanzar
Timeline
Area Manager of Operations
Fix My Phone Plus
2022.11 - Current
Business Owner
Self Employed
2017.09 - 2022.11
OPEX Coordinator
KOAX CORP
2014.12 - 2017.11
Quality Assurance/ Research and Development
KOAX CORP
2011.11 - 2014.12
TEAM LEAD
KOAX CORP
2010.09 - 2011.11
Production Team Member
KOAX CORP
2009.06 - 2010.09
Advanced Science and Technology Charter School
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