Knowledgeable professional with extensive experience in the Restaurant, Retail and Hotel industry. Excellent verbal and written Communication skills. A self-motivated, task oriented Professional, extremely versatile with the ability to take on and complete numerous and varied tasks. Hard working, dedicated and able to maintain composure in Fast - paced environments. Works well with all staff levels.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Work History
General Manager/Area Operations Manager
Smalls Sliders | 2025 - Current
Oversaw daily operations, ensuring adherence to quality and safety standards.
Developed and implemented training programs to enhance staff performance and service quality.
Analyzed sales data to identify trends and drive strategic menu adjustments.
Collaborated with suppliers to negotiate favorable contracts and optimize inventory management.
General Manager
Wendy's | 2021 - 2025
Oversaw daily operations to ensure high-quality customer service and efficient restaurant functionality.
Managed inventory levels, reducing waste while maintaining stock availability for peak hours.
Developed training programs for staff, enhancing team performance and service delivery.
Implemented cost-saving initiatives that improved overall profitability without compromising quality.
Analyzed sales data to identify trends, guiding menu adjustments and promotional strategies.
Established operational standards that improved compliance with health and safety regulations.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Hotel General Manager
7 Years 8 Months
Aimbridge Hospitality | 01.2019 - 2021
Leading the recruitment and selection process for leadership teammates and participating in the recruitment and selection of teammates.
Identifying operational opportunities and creating action plans to overcome operational challenges.
Leading and overseeing the hotel sales plan and budget guidelines, including labor management.
Conducted training sessions for employees on company policies and procedures. and promoting the company’s 100% Satisfaction Guarantee.
Continuously promoting, communicating, and embodying the culture.
Led daily hotel operations to ensure exceptional guest experiences and high service standards.
Developed and implemented strategic marketing initiatives to enhance brand visibility and revenue growth.
Oversaw budgeting processes, closely monitoring expenses to maintain financial health and profitability.
Store Manager
8 Years
RaceTrac | 01.2011 - 01.2019
Training and Coaching store employees
Working with Vendors to ensure good relationships.
Control all inventory levels and ensure inventory control.
Ensuring all customers needs are met with the best customer service.
Controlling ordering and receiving of product into the store.
Viewing all Scheduling needs to Manage the needs of the store.
Identifying Operational opportunities to build Sales and Cost Control.
Ensuring Company standards are up held
Controlling Quality Product to meet Company Standards.
Developing new leaders for Company's future leaders.
Area Manager
1 Year
Roundtable DQ | 01.2010 - 01.2011
Managing all areas of operations including Marketing and Human Resources.
Ensuring Company standards of Quality, Service and Operations are up held.
Maintaining an accurate and up to date staffing plan for all Restaurants.
Managing up to Six Restaurants.
Restaurant General Manager
1 Year
Yum-KFC | 01.2009 - 01.2010
Conduct the hiring and termination of employees.
Perform reviews on all new and seasoned employees.
Schedule staff for all shifts.
Responsible for the purchasing of all materials and supplies, as well as food, necessary for the day to day operation of the store.
Maintain inventory on a daily, weekly and monthly basis.
Organize and balance cash draws on a daily basis.
Responsible for the daily deposit.
General Manager
5 Years
Whataburger | 01.2004 - 01.2009
Conduct the hiring and termination of employees.
Perform reviews on all new and seasoned employees.
Schedule staff for all shifts.
Responsible for the purchasing of all materials and supplies, as well as food, necessary for the day to day operation of the store.
Maintain inventory on a weekly basis.
Organize and balance cash draws on a daily basis.
Responsible for the daily deposits for multiple shifts.
Train new managers for other district stores.
Train all new employees for kitchen as well as customer service.
General Manager
1 Year
Whataburger | 01.2003 - 01.2004
Responsible for all aspects of maintaining
The day to day operation of my store location.
Fiscal financing.
Invoice and order all necessary products and Supplies needed to maintain operation of store.
Responsible for achieving desired store quota in sales.
Perform all duties needed to maintain qualified staff, Including hiring, training, supervision and termination.
All responsibilities listed below under the position of Manager.
Manager
6 Years
Whataburger | 01.1997 - 01.2003
Oversee the hiring and termination of all staff employees.
Perform reviews on all new and seasoned employees.
Schedule staff for all shifts needed.
Responsible for the purchasing of all materials and supplies, as well as food, necessary for the day to day operation of the store.
Manage the inventory on a weekly basis.
Organize and balance cash draws on a daily basis.
Responsible for the daily deposits of multiple shifts.
Train new managers for other district stores.
Train all new employees for kitchen as well as customer service.
Machine Operator
2 Years
01.1995 - 01.1997
Shipping and receiving.
Control inventory.
Operate box making machine
Provide mechanical support for the operation of machinery.
Machine Operator/Warehouse Support
2 Years
01.1993 - 01.1995
Machine operator.
Forklift operator.
Provide technical support for warehouse machinery.
Responsible for filling incoming orders.
Load and unload outgoing and incoming trucks.
Stock warehouse and manage floating inventory.
Service Technician
2 Years
North side Tool Rental | 01.1991 - 01.1993
Service and repair machines and equipment.
Control equipment rental and returns.
Deliver machinery to various locations.
Education
Bar Management - Bar Management
Bartending And Business School | Dallas | 01-1990
State Farm - Insurance
State Farm | Dallas | 01-2021
Skills
Key Holder
Retail Management
Labor Cost Analysis
Profit & Loss
Restaurant Management
Recruiting
Management
Store Management Experience
Hotel Management
POS
Technical Support
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Certification
ServSafe, Driver's License
Section name
Authorized to work in the US for any employer
Personal Information
Driving License: Driver's License
Work Permit: Authorized to work in the US for any employer