Antoine Henson
Macon,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency who uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Automotive General Manager
Mavis Tire
Warner Robins, GA
09.2023 - Current
- Maintained compliance with industry regulations and guidelines by staying current on legislation updates and implementing required changes promptly.
- Attracted highly skilled staff members by offering competitive compensation packages, fostering a supportive workplace culture, and promoting career advancement opportunities.
- Streamlined internal processes for improved efficiency and productivity within the automotive team.
- Continuously assessed market trends to adapt strategies accordingly for sustained growth in a dynamic industry landscape.
- Ensured optimum utilization of physical resources such as facilities, equipment, and tools through proper maintenance schedules and resource allocation planning.
- Expanded market reach by identifying new business opportunities within the automotive industry.
- Boosted employee morale and reduced turnover by creating a positive work environment and offering ongoing professional development opportunities.
- Implemented and maintained cash handling standards to eliminate theft of services or company funds.
- Displayed financial responsibility through P&L management.
- Implemented inventory control measures to optimize stock levels and reduce carrying costs.
- Enhanced customer satisfaction through providing exceptional service and timely resolutions to concerns.
- Spearheaded cost reduction initiatives, resulting in significant savings for the dealership while maintaining quality standards.
- Managed daily operations, ensuring smooth functioning of all departments including sales, service, parts, and finance.
General Manager
Oreily's Auto Parts
Macon, GA
08.2022 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Partnered with human resources department to recruit top talent for key positions within the organization.
- Implemented cost-saving measures, leading to significant reductions in overhead expenses without compromising service quality or customer satisfaction.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
General Store Manager
RNR Tire Express
Macon, GA
01.2020 - 07.2022
- Monitor and ensure total customer satisfaction
- Create, manage and execute plans to increase sales and profits
- Monitor and improve the sales skills of all coworkers
- Maintain the store and keep coworkers informed of promotions and products
- Set specific goals for store performance, customer satisfaction and coworker development
- Use the company's programs to manage coworker including selection, training, motivating, evaluating, coaching and developing people
- Provide leadership and guidance to all coworkers
- Manage store performance by reading and analyzing various reports
- Manage the inventory by ordering, receiving and transferring products to ensure revenue and profit growth
- Organize and follow-up on all daily activity including scheduling of all coworkers to meet needs of the store
- Manage and secure the assets of the store
- Budgeting and pencil profit system
- Ensure all policies, procedures and standards are followed and adhered to
- Any other duties assigned by the regional manager
- Maintained a profitable store, while utilizing a 300+ customer count
Home Inspector/sales management
Orkin LLC
Vidalia, GA
01.2019 - 01.2020
- Leads branch sales and service divisions and directs day-to-day activities
- Monitors expenses and analyzes financial performance and budget
- Identifies operational deficiencies and implement plans for improvement
- Recruits, selects and trains sales, service, and administrative staff
- Performs field evaluations and coaches staff
- Provides strategic focus and planning to develop and business retention
- Participates in manager meetings and training programs
- Monitors regulatory compliance with state and federal agencies
Store Manager
RENT-A-WHEEL
Macon, GA
03.2016 - 12.2018
- Monitor and ensure total customer satisfaction
- Create, manage and execute plans to increase sales and profits
- Monitor and improve the sales skills of all coworkers
- Maintain the store and keep coworkers informed of promotions and products
- Set specific goals for store performance, customer satisfaction and coworker development
- Use the company's programs to manage coworker including selection, training, motivating, evaluating, coaching and developing people
- Provide leadership and guidance to all coworkers
- Manage store performance by reading and analyzing various reports
- Manage the inventory by ordering, receiving and transferring products to ensure revenue and profit growth
- Organize and follow-up on all daily activity including scheduling of all coworkers to meet needs of the store
- Manage and secure the assets of the store
- Budgeting and pencil profit system
- Ensure all policies, procedures and standards are followed and adhered to
- Any other duties assigned by the market manager
Sales Manager
Rent n Roll wheels and tires
Augusta, GA
01.2015 - 02.2016
- My current position is a salesman as well as becoming the sales/floor manager
- My duties are to assist customers with the selection of wheels and/or tires while keeping a customer friendly attitude
- I am also required to keep our sales at the maximum while making the prices customer friendly
- Currently I have been the number one salesman out of 16 stores ranging from Florida, all the way up to North Carolina
- Additional duties include the purchasing and ordering of numerous wheels and tires from major distributors on a daily basis, while steadily promoting and gaining business
Fit specialist
AUGUSTA HARLEY-DAVIDSON
Augusta, GA
01.2014 - 12.2014
- Maintain cleanliness of the showroom floor, and keep all motorcycles in excellent condition
- Also required to constantly attend training in different dealerships to incorporate all knowledge into future sales
- I was required to make a constant supply of sales at the dealership which led us to become 6th in the nation
- I was salesman of the month three times with my biggest accomplishment of 21 motorcycles in one month
Lead Assistant manager
Rent-A-Center
Augusta, GA
09.2013 - 11.2013
- Each day I called my assigned list of customers to help manage their current accounts to keep them from a delinquent status
- Also I provided assistance by selling furniture and appliances to new customers
- I consistently helped the store meet and exceed the company's weekly sales goals
- I also completed the SMDP (store manager development program) as well before pursuing a different career
Sales associate
Cyclegear
Norfolk, VA
02.2013 - 08.2013
- Advised and sold OEM and aftermarket parts and accessories to customers for various makes and models of motorcycles as well as performed some minor service work
- I helped our specific store win numerous competitions throughout the various stores in the United States
Police Officer
Department of Defense
Norfolk, VA
02.2011 - 05.2013
- Enforce local and state laws on and off military installations, as well as respond to numerous emergency calls varying from theft to suicide
- Became certified in numerous defense hand-to-hand tactics, as well as became an expert marksman in all weapons
Salesman
Diamond Motorcars
Virginia Beach, VA
08.2012 - 01.2013
- I sold new and used cars to various customers of all ages, as well as helped the customers find appropriate financing options
- I helped our company reach our top goal by selling over 30 cars in one month
Military Police Officer
United States Navy
Virginia Beach, VA
01.2003 - 01.2011
- Enforce local, state, and military laws onboard military installations and ships
- Received numerous must promote evaluations as well as blue jacket and sailor of the quarter
Education
Bachelor's - Criminal Justice
Hampton University
Hampton, VA05.2007
Diploma - General studies
Valencia college
Orlando, FL01.2003
Diploma - General Studies
Lake brantley high school
Orlando, FL01.2001
Skills
- Business Development
- Key Holder
- Textile
- Sales
- Training
- Retail sales
- Marketing
- Team Building
- Scheduling
- Merchandising
- Retail Management
- Inventory
- DoD Experience
- Management
- Law Enforcement
- Furniture Sales
- Operations Management
- Compliance Management
- Technical knowledge
- Sales management
- Profit maximization
- Customer Relations
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Attention to Detail
Military Service
United States Navy, United States, E5, 01/03, 07/10
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Automotive General Manager
Mavis Tire
09.2023 - Current
General Manager
Oreily's Auto Parts
08.2022 - 09.2023
General Store Manager
RNR Tire Express
01.2020 - 07.2022
Home Inspector/sales management
Orkin LLC
01.2019 - 01.2020
Store Manager
RENT-A-WHEEL
03.2016 - 12.2018
Sales Manager
Rent n Roll wheels and tires
01.2015 - 02.2016
Fit specialist
AUGUSTA HARLEY-DAVIDSON
01.2014 - 12.2014
Lead Assistant manager
Rent-A-Center
09.2013 - 11.2013
Sales associate
Cyclegear
02.2013 - 08.2013
Salesman
Diamond Motorcars
08.2012 - 01.2013
Police Officer
Department of Defense
02.2011 - 05.2013
Military Police Officer
United States Navy
01.2003 - 01.2011
Bachelor's - Criminal Justice
Hampton University
Diploma - General studies
Valencia college
Diploma - General Studies
Lake brantley high school