Youssef Faouzi
Dearborn,MI
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
07.2024 - Current
- Supervised daily operations, ensuring adherence to corporate safety and quality standards.
- Provided training and mentoring to team members on operational procedures and best practices in order to ensure team success.
- Achieved customer satisfaction by resolving customer complaints and issues and providing thoughtful solutions to maintain customer satisfaction.
- Monitored inventory levels, facilitating timely stock replenishment and management.
Manager
Dynamic Cleaners
06.2021 - 01.2023
- Interacted with 70 customers daily, efficiently managing check-ins, check-outs, tagging clothing, and collecting payments
- Successfully trained and mentored several new employees, providing them with knowledge from my experience about the cleaning process, and resolution of customer complaints
- Enhanced customer experience by updating organizational rules, managing incoming deliveries, and developing a well-organized inventory system
- Implemented quality control measures to enhance customer satisfaction and reduce errors.
Education
Master of Science in Accounting -
The University of Michigan-Dearborn
Dearborn, MI04.2028
Bachelor of Business Administration - Accounting & Finance
The University of Michigan-Dearborn
Dearborn, MI04.2027
Skills
- Computer Skills: Proficient in Microsoft Word, PowerPoint, Excell, and Adobe PDF
- Languages: English, Arabic
- Creative problem solving
Timeline
Shift Leader
Jersey Mike's Subs
07.2024 - Current
Manager
Dynamic Cleaners
06.2021 - 01.2023
Master of Science in Accounting -
The University of Michigan-Dearborn
Bachelor of Business Administration - Accounting & Finance
The University of Michigan-Dearborn
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