Youssou Kasenda Drabo
York,PA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Academic Advising Assistant
Harrisburg Area Community College
09.2022 - 07.2024
- Provided guidance on course selection, registration procedures, and graduation requirements to ensure timely degree completion.
- Streamlined appointment scheduling processes, improving efficiency and time management for advisors and students alike.
- Participated in professional development opportunities to stay current on best practices in academic advising.
- Facilitated connections between students and appropriate campus resources, aiding in their overall success.
- Assisted in the development of comprehensive advising plans for diverse student populations.
- Managed between 40 incoming calls to 60 calls, emails, in person customers.
- Evaluated transfer credits for incoming students and advised them on remaining degree requirements needed for successful program completion.
Education
BBA - Business Administration And Management
York College of Pennsylvania
York, PA12.2026
Skills
- Policy comprehension
- Critical Thinking
- Active Listening
- Effective Communication
- Self Motivation
- Collaborative mindset
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Academic Advising Assistant
Harrisburg Area Community College
09.2022 - 07.2024
BBA - Business Administration And Management
York College of Pennsylvania
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