Youtin Gurung
Elmhurst,NY
Summary
Dedicated Housekeeping Room Attendant with a track record of enhancing guest satisfaction at Housekeeping Services. Leveraged customer service excellence and meticulous attention to cleanliness, significantly improving room presentation. Skilled in using safe cleaning practices and engaging effectively with guests, demonstrating both hard and soft skills critical to hospitality success.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Housekeeping Services
03.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
Education
GED -
Jobs High School
Nepal08-2018
Skills
- Mopping floors
- Customer service-focused
- Dusting furniture
- Vacuuming and sweeping
- Guest relations
- Cleaning bathrooms
- Customer service
Languages
English
Professional Working
Interests
- Music
- Gym Workouts
- Backpacking and Hiking
- Strategy Games
- Video Gaming
- Camping
Timeline
Housekeeping Room Attendant
Housekeeping Services
03.2022 - Current
GED -
Jobs High School
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