Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Yovani Henry

Laurelton

Overview

10
10
years of professional experience

Work History

Order Fulfillment Associate

The Home Depot Inc
05.2021 - Current
  • Fulfilling all special online orders, will call orders, car deliveries while collaborating effectively with coworkers on initiatives focused on achieving measurable improvements in quality and work flow

Line Cook

TAO
10.2019 - 03.2020
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality

Customer Service Representative

Cafe290
02.2016 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Developed community reputation through commitment to customer satisfaction and strong client relationships

Customer Service Representative Lead

Colibrium Direct
10.2014 - 01.2016
  • Working knowledge of protected health information (PHI), HIPPA
  • Provide individuals with details about the extent of their health insurance coverage
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Addressed and resolved customer product complaints empathetically and professionally

Education

High School Diploma -

Jamaica High School
Jamaica
06-2001

Skills

  • Data Entry and Database Skills
  • Safety Procedures
  • Productivity and Time Management
  • Order Fulfillment
  • HIPAA
  • Order Picking
  • Pallet Jack
  • Customer service
  • Logistics
  • Warehouse Experience
  • Supply Chain
  • Packaging

Assessments

Customer focus & orientation, Proficient, 01/22, Responding to customer situations with sensitivity. Full results: Proficient.

Personal Information

  • Available: Flexible scheduling availability to include evenings, weekends.
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Order Fulfillment Associate

The Home Depot Inc
05.2021 - Current

Line Cook

TAO
10.2019 - 03.2020

Customer Service Representative

Cafe290
02.2016 - 10.2019

Customer Service Representative Lead

Colibrium Direct
10.2014 - 01.2016

High School Diploma -

Jamaica High School

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Yovani Henry