Yovanna Zepeda
Mesa,AZ
Summary
Compassionate healthcare professional skilled in patient care, administrative functions, and customer service. Committed to enhancing patient experiences and supporting healthcare teams in a positive and organized environment. Eager to leverage strong communication and leadership abilities to contribute effectively in a collaborative setting.
Overview
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Lead Technician
Contact Physical Therapy
Mesa, AZ
04.2024 - Current
- Supported patient care by preparing treatment areas, setting up equipment, and assisting patients with prescribed exercises to enhance treatment effectiveness.
- Collaborated with physical therapists and other healthcare professionals to support quality patient care and a positive patient experience.
- Trained technicians on best practices and techniques in a clinical setting.
- Managed patient records, scheduled appointments, and maintained a clean clinic environment to ensure smooth clinic operations.
- Communicated effectively with patients regarding treatment plans, appointment schedules, and billing inquiries.
- Monitored and restocked therapy supplies and equipment to ensure clinic readiness for daily treatments.
Physical Therapy Technician Extern
Vibrantcare Rehabilitation
Tempe, AZ
03.2024 - 04.2024
- Completed 180 unpaid clinical hours for hands-on experience.
- Shadowed under the guidance of a licensed physical therapist.
- Prepared tables for patient appointments, set up equipment, and maintained a safe, clean environment for therapy sessions.
- Interacted with patients, helping them with exercises, providing support, and assisting with transfers and mobility assistance.
- Interacted with patients, supported them during exercises, and assisted with transfers and mobility.
- Handled co-payments, scheduled patients, made referral calls, and completed clinic reports.
Education
Associate of Science - Radiologist Technician
Gateway Community College
Phoenix, AZ 06.2024 - 09.2026
Associate of Science - Physical Therapy Technician
Carrington College
Mesa, AZ 07.2022 - 08.2024
Skills
- Patient Care & Support
- Exercise Assistance
- Treatment Area Preparation
- Patient Record Management
- Appointment Scheduling
- Billing Inquiry Assistance
- Phone & Front Desk Support
- Healthcare Team Collaboration
- Inventory Management
- Clinic Organization & Cleanliness
- Computer & Data Entry Skills
- HIPAA Awareness
- Attention to Detail
- Time Management
- Professional Communication
- Customer Service
- Professional Communication
Certification
Promotion to Lead Tech, Contact Physical Therapy, April 2026, Physical Therapist Technician, Carrington College, August 2023 - April 2024, Level One Fingerprint Clearance Card, August 2023 - August 2029
LANGUAGES
English, Spanish
Timeline
Associate of Science - Radiologist Technician
Gateway Community College
06.2024 - 09.2026
Lead Technician
Contact Physical Therapy
04.2024 - Current
Physical Therapy Technician Extern
Vibrantcare Rehabilitation
03.2024 - 04.2024
Associate of Science - Physical Therapy Technician
Carrington College
07.2022 - 08.2024