Yovanny Contreras
National City,CA
Summary
Dedicated professional with experience at Cafe Coyote, excelling in high-pressure environments and customer satisfaction. Demonstrated expertise in hospitality service and communication skills, ensuring order accuracy and enhancing delivery efficiency. Proven ability in cleaning, sanitizing, and teamwork, consistently improving productivity and guest service excellence.
Overview
4
4
years of professional experience
Work History
Food Runner
Cafe Coyote
11.2020 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Busser
Cocina De Barrio
09.2022 - 08.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Help Delivery Assistant
UPS
10.2022 - 02.2023
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
Education
High School Diploma - Physical Therapy
San Diego City College
San Diego, CA07.2022
Skills
- Strong teamwork
- Sense of urgency
- Cleaning and sanitizing
- Hospitality service expertise
- Guest service
- Customer Satisfaction
- Customer service excellence
- Professionalism
- Communication Skills
Timeline
Help Delivery Assistant
UPS
10.2022 - 02.2023
Busser
Cocina De Barrio
09.2022 - 08.2024
Food Runner
Cafe Coyote
11.2020 - Current
High School Diploma - Physical Therapy
San Diego City College
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