YOVANY GONZALEZ
Hialeah Gardens,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
26
26
years of professional experience
Work History
GENERAL MANAGER
Brandsmart
Miami, FL
01.2026 - Current
- Directed daily operations for high-volume big-box retail location, supporting 125+ employees across sales, operations, merchandising, warehouse, delivery, customer service, and administrative departments.
- Led, trained, and motivated management team and frontline staff, supporting accountability, performance standards, and culture of excellence.
- Drove sales growth and profitability by implementing business planning, tracking KPIs, controlling expenses, and executing strategies effectively.
- Managed store financial performance, including sales budgets, payroll, labor productivity, inventory shrink, gross margins, and controllable expenses.
- Coached department managers and future leaders in performance reviews, development plans, and succession planning to enhance talent growth.
- Partnered with corporate leadership to execute company initiatives, meet business objectives, and maintain operational compliance.
- Built leadership culture focused on sales execution, employee engagement, accountability, and continuous improvement.
GENERAL MANAGER
AT&T
Miami, FL
01.2024 - 01.2026
- Lead full P&L and day-to-day operations for a high-volume AT&T retail location, overseeing sales performance, customer experience, staffing, and financial results.
- Recruit, hire, train, and coach a team of 20+ sales and service professionals, consistently exceeding company performance targets.
- Drive double-digit revenue growth through consultative selling, product bundling, business account development, and customer retention strategies.
- Manage labor scheduling, payroll, inventory accuracy, and shrink reduction while maintaining full compliance with operational standards.
- Analyze sales reports and business metrics to identify growth opportunities and execute targeted action plans.
- Build a culture of accountability and continuous coaching that strengthens employee engagement and customer satisfaction.
GENERAL STORE MANAGER
Verizon
Miami, FL
01.2023 - 01.2024
- Directed daily retail operations — sales performance, inventory, staffing, and customer experience — for a high-volume location.
- Implemented cross-training initiatives that improved operational flexibility and boosted team productivity.
- Developed and executed sales strategies that consistently met revenue and profitability goals.
- Built long-term customer relationships through consultative selling and proactive issue resolution.
- Maintained inventory accuracy through regular audits, cycle counts, and shrink-prevention initiatives.
GENERAL MANAGER
AT&T
Miami, FL
01.2019 - 01.2023
- Managed all operational, financial, and sales functions for a high-volume retail location.
- Recruited, hired, trained, and coached 20+ employees, developing several into future leaders.
- Grew monthly sales through consistent coaching, accountability, and targeted sales initiatives.
- Strengthened customer satisfaction through effective conflict resolution and service recovery.
- Used sales analytics and business reporting to guide promotions, staffing decisions, and business account growth.
- Ensured compliance with company policies, operational standards, and financial controls.
STORE MANAGER / DISTRICT MANAGER
Sprint
Miami, FL
01.2012 - 01.2019
- Directed operations across multiple retail locations, leading and coaching a combined team of 80+ employees.
- Improved district-wide sales performance through coaching, performance management, and strategic planning.
- Increased revenue through targeted sales campaigns, promotions, and employee development programs.
- Mentored store management teams to improve operational consistency, customer satisfaction, and financial performance.
- Oversaw recruiting, succession planning, budgeting, inventory control, and overall business performance across the district.
TELLER
Wachovia Bank
Miami, FL
01.2001 - 01.2012
- Delivered accurate, high-volume transaction processing alongside consistently exceptional customer service.
- Opened consumer and business accounts, identifying opportunities to cross-sell banking products and services.
- Maintained full compliance with banking regulations and internal controls.
- Built strong customer relationships through professionalism, attention to detail, and consultative service.
Education
Associate of Arts - Criminal Justice
Florida National University
Skills
- Retail & Multi-Unit Operations
- Team Building & Development
- Customer Experience & Retention
- KPI & Business Analytics
- P&L Management & Budgeting
- Recruiting & Workforce Planning
- Business Development (B2B)
- Strategic Planning
- Sales Leadership & Coaching
- Performance Management
- Inventory Control & Loss Prevention
- Change Management
- Salesforce & CRM Platforms
- Microsoft Office Suite
- Google Workspace
- POS Systems
- Workforce Scheduling
- Inventory Management Systems
LANGUAGES
English (Fluent), Spanish (Fluent)
Timeline
GENERAL MANAGER
Brandsmart
01.2026 - Current
GENERAL MANAGER
AT&T
01.2024 - 01.2026
GENERAL STORE MANAGER
Verizon
01.2023 - 01.2024
GENERAL MANAGER
AT&T
01.2019 - 01.2023
STORE MANAGER / DISTRICT MANAGER
Sprint
01.2012 - 01.2019
TELLER
Wachovia Bank
01.2001 - 01.2012
Associate of Arts - Criminal Justice
Florida National University