Summary
Overview
Work History
Education
Skills
Timeline
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Yovonnersia Powell

Chattanooga,TN

Summary

Dynamic Patient Access Representative with a proven track record at CHI Memorial Hospital, excelling in patient identity verification and customer service. Skilled in problem-solving and relationship building, I effectively managed patient records and enhanced service delivery, ensuring a seamless experience for patients and families. Committed to process improvement and regulatory compliance.

Overview

15
15
years of professional experience

Work History

Patient Access Representative

CHI Memorial Hospital
03.2017 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Engaged with patients to provide critical information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Outreach Coordinator

Mary Ellen Locher Breast Center
04.2020 - 06.2024
  • Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Advocated for social and community service programs to increase awareness and funding.
  • Analyzed trends and data to inform decision-making and program development.
  • Assessed community needs and identified resources for social and community service programs.
  • Partnered with local organizations to expand access to social and community services.

Human Resources Coordinator

Aid and Assist at Home
08.2010 - 02.2014
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.

Education

High School Diploma -

Chattanooga High School
Chattanooga, TN

Graduate Certificate - Medical Office Tech

Chattanooga College
Chattanooga, TN
04-2015

Skills

  • Patient identity verification
  • Patient check-in
  • Registration management
  • Regulatory compliance
  • Policy understanding
  • Verbal and written communication
  • Flexible schedule
  • Problem-solving
  • Customer service
  • Patient registration
  • Friendly and outgoing
  • Process improvement
  • Payment processing
  • Phone and email etiquette
  • Work quality evaluation
  • Appointment scheduling
  • Team collaboration
  • Relationship building
  • Team leadership
  • Data entry

Timeline

Outreach Coordinator

Mary Ellen Locher Breast Center
04.2020 - 06.2024

Patient Access Representative

CHI Memorial Hospital
03.2017 - Current

Human Resources Coordinator

Aid and Assist at Home
08.2010 - 02.2014

High School Diploma -

Chattanooga High School

Graduate Certificate - Medical Office Tech

Chattanooga College

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Yovonnersia Powell