Yronda Jackson
Houston,TX
Summary
Organized individual with over 20 years experience in project management and claims adjuster. I hold 24 P&C state licenses, have proficiencies in policy analysis, leadership, dispute resolution and strategic planning. I am results driven with a strong focus on team collaboration and fostering results.
Overview
26
26
years of professional experience
Work History
Independent Insurance Adjuster
Worley Co. • Alacrity Solutions • J&D Claims
01.2017 - Current
- Handled homeowner claims, inclusive of large volume property damages through third-party agencies during storm season.
- Analyzed policy language, to determine exposure and liability.
- Conducted comprehensive investigations, prepared estimates through Xactimate.
- Handled claims intake, mentored staff with processes, systems and documentation standards.
Processing & Underwriting Manager
Spruce Finance
01.2016 - 01.2017
- Analyzed productivity data to identify staffing gaps and workflow efficiency.
- Trained staff on systems, assignments and distributed workloads.
- Maintained SOPs, compliance, process and company updates.
- Trained staff on systems, process, and scheduling procedures.
Operations Manager
Lilly’s Kloset
01.2012 - 01.2016
- Oversaw scheduling, staffing, and daily operations for a retail store.
- Trained employees on systems, workflows, and operational procedures.
- Maintained organized records, inventory logs, and documentation.
- Resolved customer issues and promoted sales goals.
Contract Compliance Officer I
City of Houston – Public Works & Engineering
01.2011 - 01.2012
- Managed contractor assignments, and monitored workload distribution.
- Produced performance reviews, complied safety regulations.
- Developed and implemented corrective action plans for non-compliance issues.
- Analyzed operational data to identify opportunities for improved coordination.
Project Coordinator /Project Quality Control Manager
Ziegler Cooper Architects
01.2000 - 01.2008
- Supported staffing, scheduling, and resource allocation for multiple construction and architectural projects.
- Managed project logs, assignment sheets, and documentation with attention to version control and accuracy.
- Coordinated meetings, timelines, and communication across departments.
- Maintained financial spreadsheets, databases, and tracking tools.
- Ensured organized, accessible documentation to support project coordination and quality control.
Education
Office Technology
Microcomputer Technology Institute
High School For Law Enforcement & Criminal Justice
Skills
- Property & Casualty (24 states)
- Catastrophe (CAT) & Daily Claims
- Xactimate / XactAnalysis- Sketching
- EDRM- Claims & File Management
- Salesforce CRM System
- Quality, Safety & Compliance Support
- Staffing & Scheduling Coordination
- Workforce Planning & Forecasting
- Workflow Optimization & Process Improvement
- Training & System Navigation Support
- SAP
- Timberline
- Zendesk
- Tableau
- CRM Systems
Timeline
Independent Insurance Adjuster
Worley Co. • Alacrity Solutions • J&D Claims
01.2017 - Current
Processing & Underwriting Manager
Spruce Finance
01.2016 - 01.2017
Operations Manager
Lilly’s Kloset
01.2012 - 01.2016
Contract Compliance Officer I
City of Houston – Public Works & Engineering
01.2011 - 01.2012
Project Coordinator /Project Quality Control Manager
Ziegler Cooper Architects
01.2000 - 01.2008
Office Technology
Microcomputer Technology Institute
High School For Law Enforcement & Criminal Justice