Ysabella Calvo
Retail Merchandiser
Los Angeles,CA
Summary
Highly motivated Merchandiser and Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for outstanding visual displays and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Tenshoppe
01.2024 - Current
- Achieved daily sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in training sessions regularly for continuous professional development within retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Visual Merchandiser Assistant
Tillys
11.2020 - Current
- Promoted from sales associate to visual merchandiser within 6 months of hiring.
- Unload daily shipment, stock, and replenish inventory in efficient and timely manner.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across store.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
Sales Associate
Spirit Halloween Superstore
10.2021 - 11.2021
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on sales floor.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
Sales Associate
Old Navy
11.2019 - 03.2020
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA 08.2016 - 06.2020
Skills
Bilingual in Spanish
Shopify POS
Cash Handling
Customer Service
Merchandising plan creation
Workload planning
Laptop and Mobile Device Use
Inventory Control
Timeline
Sales Associate
Tenshoppe
01.2024 - Current
Sales Associate
Spirit Halloween Superstore
10.2021 - 11.2021
Visual Merchandiser Assistant
Tillys
11.2020 - Current
Sales Associate
Old Navy
11.2019 - 03.2020
High School Diploma -
Santa Monica High School
08.2016 - 06.2020
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