YSAMAR MERCADO
Miami,FL
Summary
Enterprise Account Manager with a strong track record of driving renewals, expansion, and pipeline growth across enterprise and SLED accounts within cybersecurity and IT solutions. Revenue Driven Sales Professional with proven ability to generate high volume outbound pipeline, accelerate sales velocity, and consistently exceed activity and quota expectations across SaaS, enterprise data, and education verticals. Demonstrated success managing 300+ active accounts and prospects simultaneously while maintaining CRM discipline, forecast accuracy, and rapid time-to-impact.
Highly coachable, adaptable, and motivated by high-pressure, mission-critical environments. Known for rapid time-to-impact, disciplined execution, and data-driven forecasting, consistently performing at a high percentile while partnering cross-functionally to deliver measurable revenue outcomes.
Overview
7
7
years of professional experience
Work History
Senior Partner Manager
WatchGuard Technologies Inc.
Miami, FL
02.2026 - Current
- A trusted advisor to MSP leadership, consulting on Zero Trust security frameworks and helping partners evolve from reactive IT services into security first, recurring revenue driven businesses.
- Drive partner revenue growth by developing and executing strategic account plans with MSPs, identifying new business opportunities and expanding adoption of cybersecurity solutions across partner ecosystems.
- Lead inbound and outbound partner engagement efforts to identify new client acquisition opportunities, accelerate pipeline development, and support partners in closing high value security deals.
- Translate complex cybersecurity concepts into business outcomes by educating partners on the technical and financial benefits of Zero Trust architecture, enabling them to strengthen security posture while increasing profitability.
Enterprise Account Manager
Kaseya
Miami, FL
04.2025 - 01.2026
- Achieved $75K enterprise renewal within first week, demonstrating immediate time-to-impact and readiness for complex account ownership
- Generated $150K+ qualified pipeline within first quarter, identifying expansion and cross-sell opportunities across enterprise and SLED accounts
- Managed large, multi-stakeholder enterprise accounts, engaging IT Directors, CIOs, and board-level decision-makers
- Delivered top-15% renewal performance, while managing a high-volume enterprise book and maintaining consistent account health and forecast accuracy
- Reached full productivity months ahead of ramp expectations, driving $65K in revenue within six months and accelerating contribution relative to peer cohort
Business Development Representative
Vesper
Amsterdam, Netherlands
08.2024 - 01.2025
- Generated €80K – €100K in weekly revenue pipeline by engaging enterprise prospects through targeted, insight-led outbound campaigns
- Sold a data-driven SaaS platform providing commodity price benchmarking, forecasting, and market intelligence to enterprise organizations
- Ranked in the top 20% of Business Development Representatives for pipeline generation, consistently outperforming weekly activity and opportunity creation benchmarks
- Represented Vesper at major European enterprise trade events (PLMA, FIE), building executive relationships and expanding strategic pipeline
Business Development Representative
De Bildung Academie
Amsterdam
06.2024 - 11.2024
- Partnered directly with founders and senior leadership to drive growth within the Dutch education sector
- Qualified and advanced high-intent inbound and outbound opportunities, ensuring pipeline quality and strong close potential
- Conducted discovery conversations with school administrators, directors, and decision-makers, uncovering operational, compliance, and budget constraints
- Positioned educational solutions through a value-based, outcomes-driven lens, aligning offerings with institutional goals and funding realities
Emergency Department Paramedic / Team Leader
Jackson Memorial Hospital
Miami
07.2021 - 07.2023
- Operated in a high-stress, critical healthcare environment, making rapid decisions where accuracy, accountability, and uptime were essential
- Led and coordinated multidisciplinary teams during peak-volume periods, ensuring operational continuity and effective prioritization under pressure
- Maintained strict compliance with healthcare regulations, data privacy, and operational protocols, reinforcing trust in regulated environments
Operations Manager
Flemings
Miami
11.2018 - 07.2022
- Oversaw daily operations of a high-end, high-volume restaurant, ensuring consistent delivery of premium service standards
- Hired, trained, and coached staff, building high-performing teams aligned with service excellence and operational discipline
- Managed scheduling, workflows, and on-floor leadership to maintain efficiency, quality, and customer experience during peak service periods
- Partnered with leadership to support operational planning, staff development, and continuous improvement in a fast-paced, client-facing environment
Education
Degree - Paramedics/Emergency Medicine
Miami Dade College
MiamiBachelor's Degree - Business Administration
Miami Dade College
MiamiSkills
- Enterprise Account Management
- CRM Systems: Salesforce & HubSpot
- SLED & Regulated Public Sector Accounts
- Strategic Account Expansion
- Pipeline Generation & Forecast Accuracy
- IT Infrastructure & Risk Management
- Enterprise Cybersecurity Solutions Management
- Identity, Access & Data Protection
- Security Posture & Risk Mitigation
- Compliance & Regulatory Awareness
Languages
English
Spanish
Interests
- Volunteer animal foster, specializing in senior dogs and long-term care placements
- Member of a competitive volleyball team
- Active participant in paddleboarding groups
- Organizer and host of a monthly structured dinner series, bringing together friends through planning, coordination, and shared community
- Member of the Miami Brickell Run Club
Timeline
Senior Partner Manager
WatchGuard Technologies Inc.
02.2026 - Current
Enterprise Account Manager
Kaseya
04.2025 - 01.2026
Business Development Representative
Vesper
08.2024 - 01.2025
Business Development Representative
De Bildung Academie
06.2024 - 11.2024
Emergency Department Paramedic / Team Leader
Jackson Memorial Hospital
07.2021 - 07.2023
Operations Manager
Flemings
11.2018 - 07.2022
Degree - Paramedics/Emergency Medicine
Miami Dade College
Bachelor's Degree - Business Administration
Miami Dade College