Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YSAMAR SANTOS DIAZ

BRONX ,NY

Summary

"Experienced professional with a background as a Front Desk Agent, Sales Coordinator/Purchasing Assistant, and Sales Consultant. Skilled in customer service, administrative support, and cross-functional coordination. Known for effective communication, adaptability, and delivering results in fast-paced environments."

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Edith Macy Conference Center
03.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Perform check-in/check-out, manage phone/online reservations, and verify payments.
  • Resolve complaints professionally and coordinate with housekeeping.
  • Register guests, assign rooms, and provide hotel information and amenities.
  • Confirm group bookings, provide VIP services, and maintain accurate records.
  • Handled approximately 40+ inbound/outbound calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered multi-line phone system and enthusiastically greeted callers.

Sales Coordinator/ Purchasing Assistant

Edith Macy Conference Center
02.2023 - 03.2024
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently, resulting in increased productivity and revenue.
  • Handled 30+ inbound and outbound calls daily in a fast-paced sales environment.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.

Sales Consultant Representative

Sprint
12.2016 - 03.2020
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
  • Handled cash, inventory, and store operations including opening/closing duties.
  • Assisted customers with activations, billing, and service plan upgrades.
  • Promoted brand through community outreach and in-store marketing.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2010

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Salesforce
  • Maestro
  • Sertifi
  • Hospitality services

Microsoft Office Suite & Excel

Account Management & Data Entry

Front Desk & Reception Services

Customer Engagement & Support

Purchasing & Contract Review

Team Collaboration & Recordkeeping

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Agent

Edith Macy Conference Center
03.2024 - Current

Sales Coordinator/ Purchasing Assistant

Edith Macy Conference Center
02.2023 - 03.2024

Sales Consultant Representative

Sprint
12.2016 - 03.2020

High School Diploma -

Penn Foster Career School

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