Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

YSELA MESIAS

Sparta

Summary

Seasoned Senior Branch Manager with significant experience in overseeing all branch operations, including staff management, customer service, and financial planning. Known for strong leadership skills and ability to enhance team performance while ensuring optimal client satisfaction. Have consistently made positive impacts on business growth through strategic planning and execution of operational efficiency initiatives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Branch Manager

PNC Bank
Sparta
06.2016 - 04.2025
  • Oversaw complete branch operations including staff hiring and budget maintenance.
  • Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty.
  • Provided leadership by setting a positive example for other employees to follow
  • Facilitated discussions in weekly sessions to evaluate goals, difficulties, and achievements.
  • Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded.
  • Resolved customer requests promptly, providing courteous services to optimize workflow.
  • Grew business banking relationships through proactive outreach.
  • Developed and maintained relationships with small business owners to understand their financial needs.
  • Opened new accounts, verifying all submitted paperwork for accuracy.
  • Provided tailored recommendations on banking products, services and financial strategies.

Branch Manager

Wells Fargo Bank, N.A.
Sparta
03.2008 - 05.2016
  • Executed systematic reviews focusing on employee effectiveness at the branch level.
  • Recognized areas for enhancing processes within the branch.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Collaborated with multiple departments to devise and set branch objectives.

Education

Bachelor of Arts - Law

Pontifical Catholic University of Peru
Lima
08-2003

Skills

  • Branch operations
  • Risk assessment
  • Customer relationship management
  • Coaching and mentoring
  • Excellent communication skills
  • Multilingual in Spanish
  • Business development
  • Proficient in MS office

Affiliations

  • I love to join group workout classes like yoga and pilates.
  • One way I enjoy spending time with loved ones is by baking our favorite treats

Accomplishments

During my banking career, I consistently demonstrated exceptional dedication to drive results and contribute to the success of my branch. I received the following awards in recognition to my outstanding performance in sales and service:

  • 2019 PNC Retail Banking Circle of Excellence
  • 2019 PNC Market All-Stars
  • 2023 PNC Market All- Stars
  • 2025 PNC Market All-Stars

Certification

  • NMLS

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Senior Branch Manager

PNC Bank
06.2016 - 04.2025

Branch Manager

Wells Fargo Bank, N.A.
03.2008 - 05.2016

Bachelor of Arts - Law

Pontifical Catholic University of Peru

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