YLEINNE NICOLAH F. SERRANO
Undergraduate Student
La'ie
Summary
I am a Filipino international student studying Health and Human Science at Brigham Young University-Hawaii. My studies focus on public health, disease prevention, and health promotion. I am seeking an internship opportunity to gain hands-on experience in health education, community health programs, and public health outreach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Polynesian Cultural Center, PCC
01.2026 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Student Supervisor
Banyan Dining Hall
09.2025 - 01.2026
- Maintained compliance with Banyan Dining Hall policies and procedures for food safety, sanitation, and quality.
- Improved efficiency of front of the house operations by reorganizing workstations for optimal productivity during peak hours.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Cashier
Banyan Dining Hall
09.2024 - 09.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Dishwasher
Banyan Dining Hall
04.2024 - 09.2024
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Social Media Associate
NFUZ Tape
11.2023 - 02.2024
- Managed influencer partnerships, resulting in increased brand exposure and positive word-of-mouth marketing.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Reported social media performances (Instagram and Facebook) and engaged with digital communities to build positive regard for company.
Full-time Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2021 - 05.2023
- Built lasting relationships with people through genuine empathy, compassion, and active listening skills.
- Collaborated with other missionaries to strategize, plan, and execute successful mission conferences.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
Education
Bachelor of Science - Health and Human Science
Brigham Young University - Hawaii
Bachelor of Science - Nursing
Central Luzon Doctors’ Hospital Educational Institution
1 2021
Bachelor of Science - Science, Technology, Engineering, and Mathematics (STEM)
Central Luzon Doctors’ Hospital Educational Institution
1 2020
High School Diploma -
BESTCAP Career College, Inc.
1 2018
Skills
- Tagalog and Ilocano Proficient
- English Proficient
- Time Management
- Verbal & Written communication skills
- Motivational skills
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Customer service
- Problem-solving
Certification
BYU-Hawaii's Foundations of Leadership Course
Timeline
Retail Sales Associate
Polynesian Cultural Center, PCC
01.2026 - Current
BYU-Hawaii's Foundations of Leadership Course
12-2025
Student Supervisor
Banyan Dining Hall
09.2025 - 01.2026
Cashier
Banyan Dining Hall
09.2024 - 09.2025
Dishwasher
Banyan Dining Hall
04.2024 - 09.2024
Social Media Associate
NFUZ Tape
11.2023 - 02.2024
Full-time Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2021 - 05.2023
Bachelor of Science - Nursing
Central Luzon Doctors’ Hospital Educational Institution
Bachelor of Science - Science, Technology, Engineering, and Mathematics (STEM)
Central Luzon Doctors’ Hospital Educational Institution
High School Diploma -
BESTCAP Career College, Inc.
Bachelor of Science - Health and Human Science
Brigham Young University - Hawaii