Ysmeen Ouniche
Las Vegas
Summary
Highly motivated and organized individual with 3 years of experience in Customer Service. Proven ability to succeed in a fast-paced environment while maintaining a high level of customer service. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers and people.
Overview
2
2
years of professional experience
Work History
General Production Worker
Smithfield Foods, Inc
01.2024 - 07.2024
- Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Assisted in training new employees, and sharing expertise on best practices for optimal performance within the production environment.
- Exceeded production targets consistently through diligent work ethic and attention to detail during task execution.
Customer Service Representative
Publix Grocery Store
04.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Opened and closed store cash office effectively so that everything was prepared for opening and closing shifts.
Customer Service Representative
Rainbow Shops
12.2022 - 04.2023
- Set challenging goals and helped the team work together to accomplish all objectives.
- Enhanced overall sales performance by providing comprehensive support to the sales team.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Boosted customer interest by organizing and executing retail promotions in line with company objectives.
- Promoted a positive workplace culture.
Preschool Teacher
Kidz Kidz Kidz Preschool
01.2022 - 12.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Maintained an organized, fun, and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Education
Computer Science
College of Southern Nevada
Las Vegas, NV01.2026
Skills
- Customer Service
- Problem-solving skills
- Creative team leadership
- Excellent people skills
Timeline
General Production Worker
Smithfield Foods, Inc
01.2024 - 07.2024
Customer Service Representative
Publix Grocery Store
04.2023 - 12.2023
Customer Service Representative
Rainbow Shops
12.2022 - 04.2023
Preschool Teacher
Kidz Kidz Kidz Preschool
01.2022 - 12.2022
Computer Science
College of Southern Nevada
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