Yssani Galdos
DHL Express
Gilbert,AZ
2
Languages
4
years of professional experience
Accomplished sales and debt collection specialist with strong negotiation tactics and a focus on customer satisfaction. Experienced in managing diverse client interactions and driving successful outcomes through effective communication.
Work History
Sales Executive
3 Months- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Executed daily sales activities to achieve targets and support team objectives.
- Assisted in identifying customer needs through effective communication and product knowledge.
- Adapted quickly to new systems and processes, ensuring efficient order management.
- Provided exceptional support during peak periods, maintaining service quality standards.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Debt Collector
8 Months- Managed inbound and outbound calls to collect outstanding debts effectively.
- Utilized debt collection software to track accounts and streamline processes.
- Negotiated payment plans with clients, fostering positive relationships while ensuring compliance.
- Documented interactions and updates in case management system accurately and timely.
- Maintained up-to-date knowledge of relevant laws and regulations affecting debt collection practices.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Sales Associate
6 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays and ensured store cleanliness to promote merchandise visibility.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Provided knowledgeable support on eyewear products, increasing customer confidence in purchases.
- Engaged customers through effective communication, fostering relationships that encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bookkeeper/Back Office Assistant
11 Months- Processed daily financial transactions to maintain accurate record-keeping.
- Reconciled bank statements with internal financial reports to ensure accuracy.
- Managed accounts payable and receivable, improving payment tracking efficiency.
- Prepared monthly payroll by accurately calculating employee hours and deductions.
- Utilized accounting software to update financial data promptly and accurately.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Bachelor of Science - Justice Studies
Skills
Customer service
Product knowledge
Relationship building
Schedule coordination
Report writing skills
Quality assurance
Negotiation tactics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Executive
DHL Express
10.2021 - 01.2022Read More
Debt Collector
The Law Offices of Hunt and Henriquez
10.2020 - 06.2021Read More
Sales Associate
Visionworks
08.2018 - 02.2019Read More
Bookkeeper/Back Office Assistant
Rula Bula Irish Pub
09.2017 - 08.2018Read More
Arizona State University
Bachelor of Science from Justice Studies
Read More