Summary
Overview
Work History
Education
Skills
Careerexperiences
Personal Information
Languages
Timeline
Generic
Yasser Thabet

Yasser Thabet

San Marcos,CA

Summary

With a strong foundation in technical support and device services, I bring a wealth of experience in troubleshooting, system optimization, and ensuring seamless device functionality. My expertise extends to team leadership and technical project management, where I have successfully led cross-functional teams to achieve project milestones and deliver high-quality outcomes. As a Data Analyst with advanced skills in Power BI, SQL, and data visualization, I hold a BS in Business Administration and have completed advanced training in Data Analysis from Calbright College. I have a proven track record in developing data-driven solutions and enhancing operational efficiency through comprehensive data visualization and analysis. My experience spans the tech and law enforcement sectors, where I have collaborated with various teams to drive strategic decision-making and optimize performance. My ability to merge technical proficiency with analytical insights enables me to provide valuable contributions to any organization, ensuring data is leveraged effectively to meet business objectives and foster continuous improvement.

Overview

7
7
years of professional experience

Work History

IT Analyst/Data visualization

LensLock
Poway
06.2023 - Current
  • Developed a Power BI visualization tool, enabling proactive monitoring of client stations for uploads and connection issues, improving response times
  • Participating in regular team meetings to discuss ongoing projects, and suggest improvements for enhancing overall efficiency and effectiveness
  • Proficient in remote station management, regularly accessing systems to implement and update database changes for both stations and users
  • Diligently ensuring server connections are operational, monitoring and maintaining stable connections to safeguard data integrity
  • Providing client support through Freshdesk platform, offering timely assistance and troubleshooting to address inquiries and concerns effectively
  • Documenting all database changes and support interactions to maintain accurate records and facilitate future troubleshooting

AI/ML Analyst

Apple Inc
San Diego
11.2021 - 06.2023
  • Utilized automated testing tools such as XCTest and Xcode to streamline the testing process and improve efficiency
  • Developed and executed test plans, test cases, and test scripts to verify functionality, performance, usability, and security of software products
  • Evaluated model performance and iteratively refined algorithms to improve accuracy, efficiency, and robustness in real-world scenarios
  • Implemented machine learning algorithms to enhance user experience and optimize performance across Apple's products and services
  • Analyzed large datasets using statistical techniques and machine learning models to derive actionable insights and drive strategic decision-making
  • Collaborated with cross-functional teams to define project objectives, requirements, and success criteria for AI/ML initiatives
  • Acted as a mentor to junior Analysts, providing guidance and support to foster their professional growth and development

Technical Expert

Apple Store
Carlsbad
06.2019 - 11.2021
  • Expert in Apple products, the first to learn, troubleshoot, use and service new Apple products
  • Serviced Apple products hard (hardware/Software)
  • Spearheaded learning and troubleshooting initiatives for new Apple products, ensuring team expertise and exceptional customer service
  • Conducted and facilitated daily knowledge-sharing sessions to keep the team informed and engaged, fostering a culture of continuous learning
  • Mentored team members by setting ambitious goals, driving performance, and exceeding expectations,utilized the company's focus and CRM systems
  • Directed the visual team in arranging and maintaining store demo devices to optimize customer experience
  • Provided and received constructive feedback to continuously improve team dynamics and my mentorship effectiveness
  • Collaborated with business clients to understand their needs, place orders, and recommend tailored software solutions

Technical Specialist

Apple Store
Carlsbad
07.2018 - 06.2019
  • Actively listened to customers to understand their unique needs and situations
  • Diagnosed issues and discussed next steps with customers for efficient resolution
  • Provided comprehensive hardware and software support for Apple products
  • Offering tailored solutions to meet customer requirements, recommending additional products to enhance their experience
  • Demonstrated flexibility by rotating through various technical specialties and skill sets
  • Troubleshoot and resolve issues, ensuring timely and effective customer service
  • Managed customer service situations, maintaining strong customer relations
  • Delivered complete solutions for business customers through email and in-store visits
  • Collaborated with business clients to identify products and services that best suited their operations

Specialist

Apple Store
Carlsbad
07.2017 - 07.2018
  • Discovered customers’ needs and simply explained differences in devices, and gave a recommendation
  • Provided the right solutions and got products into customers’ hands
  • Helped customers set up their devices to get them started
  • Showed customers useful features based on their needs

Education

Data Analyst, College Training Program -

Calbright College
05.2024

Software Development, Boot Camp -

MTI
12.2022

BS Business Administration -

SDSU
05.2016

Skills

  • SQL
  • PowerBi
  • Python
  • VS
  • Web and tech savvy
  • Excel
  • JavaScript
  • React
  • XCTest
  • Data Analysis
  • Business Intelligence
  • System Maintenance
  • IT service management

Careerexperiences

  • Apple Inc, 2019, UET, User Experience Testing, 3 Months
  • Apple Inc, 2020, Store Support Lead, 3 Months
  • Apple Inc, 2021, Customer Journey Lead, 3 Months
  • Apple Inc, 2022, QA Specialist, 3 Months

Personal Information

Title: Data Analyst

Languages

Arabic
Native/ Bilingual

Timeline

IT Analyst/Data visualization

LensLock
06.2023 - Current

AI/ML Analyst

Apple Inc
11.2021 - 06.2023

Technical Expert

Apple Store
06.2019 - 11.2021

Technical Specialist

Apple Store
07.2018 - 06.2019

Specialist

Apple Store
07.2017 - 07.2018

Data Analyst, College Training Program -

Calbright College

Software Development, Boot Camp -

MTI

BS Business Administration -

SDSU
Yasser Thabet