Yuan Chuang
Highlands,NC
Summary
Name is Yuan Chuang, and I am currently continuing school at Western Carolina University in Hospitality and Tourism. For the past 8 years of working at Old Edwards Hospitality Group. I have seen myself grown a lot and have achieved a full knowledge of rooms division in all different types of hotels. I strongly believe that my hospitality skills and ambition would make me continue to grow in this industry
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Old Edwards Inn & Spa
Highlands, United States
03.2021 - Current
- As the role of being a front desk supervisor I oversee the FOH operations daily
- Keeping the work environment tidy and presentable for guest to walk in to check in and check out
- Coaching and congratulations on a job well done to staff members
- Taking an initiative on getting the tasks done in a timely manner
- Following up with guest’s request and problems and turning them around.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Scheduled and assigned daily work and activities for Front desk staff.
- Prepared weekly employee work schedules for team members.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Front Desk Agent
08.2018 - 12.2020
- Being a front desk agent at 200 Main I have seen myself working a lot on my own
- This had made me take my own initiative decisions on what is best to make the guests satisfied
- Making sure all the amenities have been delivered on time and communicating with HSKP and staying on top of rooms being ready so there won’t be a line of people waiting to check in.
Front Desk Agent & Bellman
Half Mile Farm
06.2016 - 08.2018
- Working at this beautiful bed and breakfast I have found myself in different positions
- From being a front desk agent to bellmen and helping the servers with breakfast and social hour
- The 2 years I have spent here had brought knowledge and skills on doing pretty much everything in a hospitable way.
Education
Bachelor’s degree - Hospitality Management
Western Carolina University
Cullowhee, NC08.2023
Management Training -
Old Edwards Inn University
Highlands, NC12.2020
Skills
- Teamwork
- Responsible
- Leadership
- Hard worker
- Training
- Springer Miller System
- Microsoft office programs
- Staff Supervision
- Time Management
- Staff Meetings
- Policy Enforcement
- Staff Training
- Shift Scheduling
Certification
OPERA PMS Certification
AHLEI Certified Guest Service Professional
Timeline
Front Desk Supervisor
Old Edwards Inn & Spa
03.2021 - Current
Front Desk Agent
08.2018 - 12.2020
Front Desk Agent & Bellman
Half Mile Farm
06.2016 - 08.2018
Bachelor’s degree - Hospitality Management
Western Carolina University
Management Training -
Old Edwards Inn University
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