Yuanzhuo Deng
Houston,TX
Summary
Proven caregiver and efficient problem-solver, I excelled at China Cottage by enhancing customer satisfaction through attentive service and resolving complex issues. My background includes nursing seriously ill elderly people and nurturing elder care with language barrier Grandparents, deal with phone communication and translation errand, help with applying healthcare card, renewing health plan, reading letters and government announcement, showcasing my reliability and dual-language skills. Demonstrated patience and teamwork, I foster professional connections and ensure positive, lasting impressions.
Overview
2024
2024
years of professional experience
Work History
Nanny
Grandparents
- Collaborated closely with grandparents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced elder's emotional well-being by providing attentive care and nurturing relationships.
- Assisted with private care transfer as well as running errands.
- Established lasting, professional connections with families
Waitress Trainee
China Cottage
01.2019 - 01.2024
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Science - Computer Science
Houston Baptist University
Houston, TX11-2024
Skills
- Patience and understanding
- Friendly and Approachable
- Reliability and Trustworthiness
- Driving Service Availability
- Language skills
- Sick Elder Care Experiences
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Waitress Trainee
China Cottage
01.2019 - 01.2024
Nanny
Grandparents
Associate of Science - Computer Science
Houston Baptist University
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