Front Office Manager
Nikfar Family Denatl
Orlando, FL
01.2025 - Current
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Monitored phone calls to provide feedback and coaching.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.