Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yuchen Kong

Malibu,CA

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Work History

Retail Sales Associate

AutoBarn Models
08.2024 - Current
  • Helped customers complete purchases, locate items.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Arts - Advertising

Pepperdine University
Malibu
05.2025

High School Diploma -

Out-of-Door Academy
Sarasota
06.2020

Skills

  • Customer Service
  • Problem-Solving
  • Relationship Building
  • Brand representation
  • Teamwork
  • Sales and Promotions

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Retail Sales Associate

AutoBarn Models
08.2024 - Current

Bachelor of Arts - Advertising

Pepperdine University

High School Diploma -

Out-of-Door Academy
Yuchen Kong