Yudelka Peralta
Falls Church,VA
Summary
Customer Service Representative with over 10 years of experience. Years in experience in telephone customer service, event planning, management and budgeting. Familiar with conflict resolution and possess a positive attitude. Successfully work as part of team to reach personal and business goals. Aiming to use my proven skills to effectively fill the role in your company.
Overview
15
15
years of professional experience
Work History
Personal Care Aide
Big Heart Home Health Care
New York, NY
11.2020 - Current
- Responsible for providing quality health care services for elders and disabled person
- I assist patients with their daily activities and monitor their conditions.
Customer Service Representative
Maximus
New York, NY
03.2023 - 01.2024
- Assisted callers with applying and making changes on their Medical insurance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Care Customer
Maximus Call Center
01.2021 - 09.2021
- Helped answer questions on Stimulus for English and Spanish speaking callers
- High volume calls, answered more than 100 calls per day
- Responsible for providing accurate information for those calling on information about the stimulus and child tax credit payments.
Event Planner
Yudie's Event Planning
01.2009 - 09.2020
- Managed to organize events, able to manage time efficiently and handle tasks at hand
- Responsible for providing minute details and valuable input to clients
- Successfully developed on-the-spot contingency plans during adverse weather conditions.
Food and Nutrition Services
Orange County Public School(OCPS)
02.2017 - 06.2017
- Routine tasks of preparing food and clean up and also include operating a cash register for sales
- The work included preparing lunch meals for school students, which in preparation operated different industrial kitchen equipment used in the process of food preparation.
Call Center Customer Service Representative
Randstad Professional
08.2016 - 12.2016
- Answered inbound calls from a busy call center for annual health care enrollment
- Determine eligibility by comparing the different health insurances offered to the client.
Dental Office Manager
Greenberg Dental and Orthodontics
Casselberry, FL
02.2012 - 03.2013
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Hired, trained and monitored new office employees and took corrective action when necessary.
Dental Receptionist
Greenberg Dental and Orthodontics
Casselberry, FL
02.2011 - 02.2012
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Verified insurance coverage and obtained authorizations for services.
- Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
- Collected co-pays and payments from patients.
- Prepared patient charts with demographic data prior to each visit.
Education
Certificate - Medical Office Administration
Concorde Institute at Orlando, Florida
03.2012
High School Diploma - Fashion Design
Fashion Industries At New York, NY
01.1993
Skills
- Interpersonal
- Communication skills
- Time management
- Adaptability
- Physical Stamina
- Speed and efficiency
- Patience
- Positive attitude
- Leadership
- Professional Telephone Demeanor
- Customer Service
- De-Escalation Techniques
Timeline
Customer Service Representative
Maximus
03.2023 - 01.2024
Customer Care Customer
Maximus Call Center
01.2021 - 09.2021
Personal Care Aide
Big Heart Home Health Care
11.2020 - Current
Food and Nutrition Services
Orange County Public School(OCPS)
02.2017 - 06.2017
Call Center Customer Service Representative
Randstad Professional
08.2016 - 12.2016
Dental Office Manager
Greenberg Dental and Orthodontics
02.2012 - 03.2013
Dental Receptionist
Greenberg Dental and Orthodontics
02.2011 - 02.2012
Event Planner
Yudie's Event Planning
01.2009 - 09.2020
Certificate - Medical Office Administration
Concorde Institute at Orlando, Florida
High School Diploma - Fashion Design
Fashion Industries At New York, NY
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