Yuderca Binet-Taveras
Queens,NY
Summary
Multi-talented Team player consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced supervisor with over 15 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Air Freight Operations Representative
Laufer Group International
Inwood, NY
05.2021 - Current
- Handled customer needs and issues by working with representatives and customers directly.
- Communicated freight status with customers, shipping partners, receiving parties and internal team.
- Monitored legal requirements and informed employees of policy changes.
- Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Collaborated with various departments to support daily activities oversight and coordination.
- Generated and distributed documentation for orders.
- Scheduled and communicated freight pick-up and delivery information.
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
Operations Supervisor
JFK International Air Terminal LLC
Queens, NY
09.2019 - 08.2020
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Conducted root cause analysis in deficient areas to identify and resolve central issues
- Encouraged and promoted ideas aligned to business needs and benefits
Station Supervisor
Copa Airlines
Queens, NY
06.2015 - 05.2019
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Oversees all operations of assigned flights, while keeping high on-time and safety percentages
- Oversees employment needs of Agents and answers customer inquiries that require managerial level assistance
- Maintain good working relationship with TSA and Custom and Border Protection
- Executed Various administrative duties to keep headquarters in Panama informed
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving reservation issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Monitored and maintained high level of on-time delivery reliability service and performance.
- Maintain company goals in compliance for more than 3 years consecutive.
Education
Associate of Science - Marketing
PUCMM
Santiago, Dominican Republic01.2007
Skills
- Office billing and Billing Accounts Management
- Budget and Financial control
- Complaint Handling/Dispute Resolution
- Data Entry/Records Management
- Safety regulations implementation
- Training and development
- Incident reporting
- Customer relations
- Financial administration
- Attention to Detail
- Analytical and Critical Thinking
- Self-Motivated
- MS Office
- First Aid/CPR
- Dependable and Responsible
- Teamwork and Collaboration
Certification
- Tax Preparer, La Guardia College - Oct 2020 - Dec 2020.
- Hotel operations, NYU College - Jan 2013 - May 2013.
- OSHA 4,702.
- OSHA 10, General Safety.
- Cyber Security.
- Deice Coordinator.
- CPR / AED.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Air Freight Operations Representative
Laufer Group International
05.2021 - Current
Operations Supervisor
JFK International Air Terminal LLC
09.2019 - 08.2020
Station Supervisor
Copa Airlines
06.2015 - 05.2019
Associate of Science - Marketing
PUCMM
- Tax Preparer, La Guardia College - Oct 2020 - Dec 2020.
- Hotel operations, NYU College - Jan 2013 - May 2013.
- OSHA 4,702.
- OSHA 10, General Safety.
- Cyber Security.
- Deice Coordinator.
- CPR / AED.
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