Summary
Overview
Work History
Education
Skills
Languages
Timeline
Awards
Generic

Yudyli Salcedo De Hamner

Princeton,TX

Summary

Experienced with managing enterprise accounts to enhance customer satisfaction and retention. Utilizes strategic planning and problem-solving to develop tailored solutions. Track record of leveraging relationship management and communication skills to drive business success.

Overview

9
9
years of professional experience

Work History

Enterprise Customer Success Manager

Qlik
01.2022 - 04.2025
  • Managed a portfolio of 40+ enterprise accounts valued at $15M+ in annual recurring revenue, achieving 95% renewal rate YOY.
  • Mentored and developed junior CSMs through onboarding and shadowing programs.
  • Partnered with product and marketing teams to launch three customer initiatives that drove a 20% increase in product adoption.
  • Developed data-driven strategies to improve customer engagement, driving positive outcomes across all touchpoints.
  • Leveraged deep product knowledge to provide expert guidance on best practices and optimal usage patterns for clients.

Senior Customer Success Manager

JAMF Software LLC
08.2019 - 01.2023
  • Led strategic cross-functional projects resulting in a 20% improvement in operations and 10% reduction in churn.
  • Supervised and coached a team of 5+ CSMs on best practices in customer lifecycle management, resulting in 15% higher NPS scores.
  • Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
  • Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.

Branch Rental Manager

Enterprise Rent-A-Car
02.2016 - 07.2019
  • Managed a team of 10+ across operations, sales, and customer service, growing team revenue by 30% over 3 years.
  • Optimized fleet utilization to maximize revenue generation and minimize operational costs.
  • Designed and implemented sales playbooks and KPIs that improved team performance and customer satisfaction by 20%.
  • Conducted regular team performance reviews and training sessions, improving employee retention
  • Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.

Education

MBA - Global Leadership

Crown College
Saint Paul, MN
01.2021

Bachelor of Science - Communications

Bethel University
Arden Hills, MN
01.2015

Skills

  • Team Leadership & Mentorship

  • Cross-Functional Collaboration

  • Strategic Planning & Execution

  • Change Management

  • Salesforce CRM Gainsight

  • Process Optimization

  • Voice of the Customer (VoC)

  • Onboarding & Adoption Strategies

  • Bilingual: English & Spanish

  • Data-driven decision making

Languages

Spanish
Native or Bilingual

Timeline

Enterprise Customer Success Manager

Qlik
01.2022 - 04.2025

Senior Customer Success Manager

JAMF Software LLC
08.2019 - 01.2023

Branch Rental Manager

Enterprise Rent-A-Car
02.2016 - 07.2019

MBA - Global Leadership

Crown College

Bachelor of Science - Communications

Bethel University

Awards

President, Latinx at Jamf (2021–2024): Led ERG initiatives, developed DEI programming, and partnered with HR to promote workplace inclusivity across a 1,500+ employee organization., Diversity & Inclusion Committee Member, Enterprise (2018–2019): Collaborated on training programs and DEI hiring initiatives, contributing to increased cultural awareness and engagement.

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