Yue Chen
Fairview
Summary
Experienced E-commerce Operations Manager with over 10 years in e-commerce. Currently leading operations at https://www.dealmoon.com, focusing on content compliance, team training, promotional campaigns, new merchant contacts, and contracts review.
Successfully collaborated with the product team to design, test, and launch a new webpage, https://www.dealmoon.com/en/popular-deals, achieving consistent monthly traffic growth exceeding 50% within the first year.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operation Manager
Pricetrace LLC (dealmoon.com)
Dallas
05.2017 - Current
- Review of new merchant qualifications and legal contracts.
- Website content review, development of operational workflows, and new feature training.
- Campaign planning, execution, and promotion; collaboration with new media for joint marketing initiatives.
- Managed critical customer complaints, and oversaw company-level legal dispute resolution and litigation processes.
- Procurement negotiation, usage planning, and management of company data software, and third-party platform tools.
- Developed and implemented operational strategies to enhance service delivery processes.
- Coordinated cross-functional teams to improve communication and workflow integration.
- Negotiated contracts with the clients
- Analyzed customer feedback to identify opportunities for process optimization.
Accounting Assistant
LAM PO & XU CPA
Dallas
07.2016 - 05.2017
- Client communication: Maintained strong relationships with clients, addressing their financial needs, and ensuring compliance.
- Financial Analysis: Assisted in analyzing financial data to support business decisions.
- Assisted in preparing financial statements and reports for clients.
- Supported tax preparation efforts by compiling necessary documentation.
- Processed client invoices and managed accounts payable functions.
Manager Assistant
Dragon LLC
Dallas
04.2015 - 06.2016
- Product page operations and management on the Amazon platform
- Product delivery, logistics tracking, and customer complaint handling
- Assisted in managing daily operations and workflow for various departments.
- Fostered collaboration between departments to streamline operational efficiency.
- Resolved customer complaints in a timely manner while adhering to company policies.
Education
MBA - Human Resources Management
Southeastern Oklahoma State University
Oklahoma City, OK12.2025
Bachelor's Degree - International Economics and Trade
Beijing University of Technology
Beijing, China07-2010
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Salesforce
- Apple ads
- Google Analytics
- Google Ads
- Tabulate analysis
- Canva
- Ramp Finance
- Workflow optimization
- Training management
- Project management
- Contract negotiation
Certification
- Project Management Professional (PMP)
- Protecting Business Innovations via Copyright
- Business Law Certificate
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Operation Manager
Pricetrace LLC (dealmoon.com)
05.2017 - Current
Accounting Assistant
LAM PO & XU CPA
07.2016 - 05.2017
Manager Assistant
Dragon LLC
04.2015 - 06.2016
MBA - Human Resources Management
Southeastern Oklahoma State University
Bachelor's Degree - International Economics and Trade
Beijing University of Technology
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