Yue (Ethan) Quan
Honolulu,HI
Summary
A detail-oriented IT professional with 3 years of experience in endpoint support across diverse environments including law, healthcare, and banking, coupled with 2 years of hands-on expertise in IT security operations within the financial sector. Proven track record in resolving technical issues, ensuring system integrity, and enhancing security protocols. Adept at managing IT infrastructures, securing sensitive data, and delivering exceptional user support. Looking to leverage a strong background in both technical support and security to drive efficiency and safeguard organizational assets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Security Analyst
Bank Of Hawaii
12.2022 - Current
- Monitor IT Security controls (Data Loss Prevention, Endpoint Protection, Email Security and SIEM)
- Monitor system security thread levels and develop appropriate alerting and reporting processes.
- Act as an escalation point for security incidents. Initiates and executes incidence response procedures for information security events.
- Monitor external sources of IT security and threat intelligence information to gain the latest insight into current threats.
- Logs and tracks security issues, responds to questions/support requests, and meets established service levels. Reports information security metrics and data to management. Provides detailed and thorough written analysis results for security incidents/events to appropriate parties.
- Administer and support IT security systems, including, but not limited to, system administration, configuration management, and vulnerability management.
- Implement and maintain security systems as specified by a given set of requirements.
- Ensure systems configuration change produced individually or by vendors adheres to the Bank’s standards and applicable business requirements.
- Develop and maintain documentation of all technical development and subsequent revisions.
Associate Technician Desktop Support
Bank Of Hawaii
02.2022 - 12.2022
- Support production environment in relation to desktop personal computers, desktop telephones, cell phones, and any other endpoint devices: Logs and tracks problems, responds to questions/support requests, and meets established service levels.
- Assess and communicate impact of user problems. Assigns outstanding problems to appropriate support group/individual, and ensures priorities and deadlines are established.
- Perform regular follow-up according to procedures, and confirms resolution with user prior to closing problem reports.
- Monitor endpoint device performance levels, and develops appropriate alerting and reporting processes.
- Implement program/system updates and enhancements in accordance with corporate policies and Information Technology (IT) standards.
- Assist in endpoint device updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interfaces.
- Maintain documentation of IT procedures, system configuration standards, maintenance, and upgrades. Maintains knowledge of assigned products and services.
- Follow risk management guideline and procedures, and ensures compliance with applicable BOH policies.
- Provide support for Executive Management.
Desktop Support Technician
Hawaii Pacific Health
08.2021 - 02.2022
- Maintain local Win10 PCs and laptops to include maintenance, imaging and configuration.
- Desktop Application Support such as MS Office, email, EPIC and other user applications.
- Maintain wireless connectivity with workstation and laptops, telephones.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
End User Support Technician/ Systems Engineering
Queen's Medical Center
11.2020 - 08.2021
- Supporting Queen’s Medical Center as a IT Technician
- Manage a variety of devices thru Microsoft Endpoint
- Create or modify user account thru AD (Active Directory)
- Interact with FTEs of various tenure and expertise (e.g. doctors, nurses, back-office staff, etc.) to schedule a time to deploy/In-place update WIN 10 to them
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Document scheduling and WIN 10 issues
- Patched software and installed new versions to eliminate security problems and protect data.
- Assist with provider enrollment and troubleshooting re: its launch of EPCS – E-Prescription, Controlled Substances
- Provide help to doctors/nurses/clinicians who are having trouble navigating the system or may need additional training.
IT Support Assistant
University Of Hawaii At Moana
09.2019 - 05.2021
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintain print stations and perform printer maintenance.
Computer Repair Technician
Mobile IT Force
09.2020 - 01.2021
- Refurbished used computers and technological equipment.
- Disassembled computers to perform diagnostics and check for repair needs.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment, including printers and scanners.
FPGA Verification Engineer
Beijing Dauth Science & Technology Development Co
09.2012 - 04.2013
- Familiar with FPGA project engineering, write corresponding test stimulus, analyze the results.
- Build a complete hardware test and verification platform.
- The problems found in the test can be initially located.
- Write a detailed test report.
Education
Bachelor of Science - Information Security And Assurance
University of Hawaii - West Oahu
Kapolei, HI05.2021
Bachelor of Science - Electronic Information Engineering
Dalian Neusoft University of Information
China07.2013
Skills
- Technical Analysis
- Compliance Monitoring
- Implementing security programs
- Splunk Analyst
- Security vulnerability assessment
- Analytical and Critical Thinking
- Incident Response
Certification
- Lenovo Notebook,Tablet, Desktop & Workstation Authorized Technician
- IC3 certification (Internet Core Competency Certification)
- Splunk Core Certified User
Timeline
IT Security Analyst
Bank Of Hawaii
12.2022 - Current
Associate Technician Desktop Support
Bank Of Hawaii
02.2022 - 12.2022
Desktop Support Technician
Hawaii Pacific Health
08.2021 - 02.2022
End User Support Technician/ Systems Engineering
Queen's Medical Center
11.2020 - 08.2021
Computer Repair Technician
Mobile IT Force
09.2020 - 01.2021
IT Support Assistant
University Of Hawaii At Moana
09.2019 - 05.2021
FPGA Verification Engineer
Beijing Dauth Science & Technology Development Co
09.2012 - 04.2013
- Lenovo Notebook,Tablet, Desktop & Workstation Authorized Technician
- IC3 certification (Internet Core Competency Certification)
- Splunk Core Certified User
Bachelor of Science - Information Security And Assurance
University of Hawaii - West Oahu
Bachelor of Science - Electronic Information Engineering
Dalian Neusoft University of Information
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