Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuen Duke

Mount Pleasant,SC

Summary

Dynamic Team Lead Trainer with a proven track record at Vicious Biscuit, enhancing productivity and job satisfaction through targeted training initiatives. Skilled in coaching and mentoring, with exceptional customer service abilities. Fostered teamwork and excelled in high-pressure environments, demonstrating a knack for negotiation and feedback delivery.

Professional with strong background in team leadership and training. Skilled in developing and implementing training programs that drive team success and adaptability. Exceptional communicator known for fostering collaboration and achieving results. Adept at navigating changing needs with focus on continuous improvement and growth.

Overview

4
4
years of professional experience

Work History

Team Lead Trainer

Vicious Biscuit
04.2021 - Current
  • Collaborated with management to identify skill gaps and create targeted training initiatives.
  • Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
  • Monitored team performance metrics and adjusted training plans accordingly to maximize results.
  • Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.

Seasonal Worker

GameStop
01.2024 - 06.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Education

Associate of Science -

Trident Technical College
Charleston, SC
05-2026

High School Diploma -

Lucy Beckham Highschool
1560 Mathis Ferry Rd, Mt Pleasant, SC 29464
06-2024

Skills

  • Coaching and Mentoring
  • Negotiation
  • Feedback Delivery
  • Cleaning and sanitation
  • Cash Handling
  • Collaboration
  • Customer Service
  • Team Leadership

Timeline

Seasonal Worker

GameStop
01.2024 - 06.2024

Team Lead Trainer

Vicious Biscuit
04.2021 - Current

Associate of Science -

Trident Technical College

High School Diploma -

Lucy Beckham Highschool

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Yuen Duke