Yuewei Liu
Fargo,ND
Overview
4
4
years of professional experience
Work History
Computer Helpdesk Technician
Working For Emerson
01.2018 - 05.2022
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for endusers.
- Developed comprehensive knowledge base articles to facilitate quick resolution of common issues, improving overall support efficiency.
- Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.
Education
Bachelor of Science - Ceybersecurity
Minnesota State University - Moorhead
Moorhead, MN12.2028
Skills
- Software Installation
- Mobile Device Management
- Ticket management
- Virus Removal
Languages
Chinese (Mandarin)
English
Timeline
Computer Helpdesk Technician
Working For Emerson
01.2018 - 05.2022
Bachelor of Science - Ceybersecurity
Minnesota State University - Moorhead