Yug Patel
Baltimore,MD
Summary
Management Information Systems with a minor in Management, skilled in merging technical proficiency in SQL, PowerShell, and web development with strong business insights. Proven experience in enterprise IT support, database project execution, and collaborative problem-solving enhances the ability to drive organizational success. Expertise in process analysis and efficiency improvement facilitates effective communication between technical and business teams. Eager to explore opportunities in business analysis, project management, and consulting to leverage skills and contribute to impactful solutions.
Overview
3
3
years of professional experience
Work History
IT Intern
Baltimore Symphony Orchestra
09.2023 - 12.2024
- Led active directory migration to new Microsoft Entra consisting of 100+ users
- Software & Hardware troubleshooting -> Resolved 50+ tickets with first-contact resolution including tickets involving business executives.
- Data entry with Excel
- PowerShell scripting for company wide software updates
Associate
Amazon
06.2023 - 12.2023
- Exceeded daily performance targets while ensuring damage-free fulfillment
- Streamlined operations by coordinating workstation supply refills and product transport
Classroom Assistant
Kumon Math and Reading Center of PERRY HALL
10.2021 - 05.2022
- Created engaging course plans that included multimedia learning tools to meet students' academic, intellectual, and social needs.
- Instructed a diverse group of 10-50 students at any given time in lower and higher levels of Math and English
- Provided individualized educational, behavioral, academic, and emotional support to students.
Education
B.S. - Management Information Systems
University of Maryland, Baltimore County
Skills
- Excel, SQL, Java, HTML/CSS, JavaScript, PowerShell, Microsoft Office
- Hardware installation
- IT support experience
- Strong communication skills
- Project management experience
Timeline
IT Intern
Baltimore Symphony Orchestra
09.2023 - 12.2024
Associate
Amazon
06.2023 - 12.2023
Classroom Assistant
Kumon Math and Reading Center of PERRY HALL
10.2021 - 05.2022
B.S. - Management Information Systems
University of Maryland, Baltimore County