Yuisa Cruz
Poinciana
Summary
Experienced with coordinating and executing successful events for various clients. Utilizes exceptional organizational skills and attention to detail to ensure smooth and memorable events.
Overview
9
9
years of professional experience
Work History
Event Planner and Group Dining
Carnival Cruise Lines
09.2022 - Current
- Coordinated schedules and timelines for events.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Made sure to open sailings in timely manner
- Communicated with the ship in details the group's onboard events.
- Assisted with blocking and seating groups
Wedding Planner
Carnival Cruise Lines
07.2017 - 08.2022
- Assisted couples planning weddings on the ship and destinations.
- Communicated with onboard staff and vendors the needs and expectations of the wedding couple.
- Assisted with any changes needed due to diversion
- Made sure to set the expectations to the couples in what is involved with shipboard wedding.
Online Support
Carnival Cruise Lines
10.2016 - 07.2017
- Assisted with guest with pre purchased orders for upcoming cruises.
- Assisted guest with online check in
Guest Service Representative
Carni
05.2016 - 10.2016
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
Bachelor of Arts -
Florida Atlantic University
Boca Raton, FLAssociate of Science -
Broward College
Fort Lauderdale, FLSkills
- Planning and organization
- Event planning
- Social media management
- Event marketing
- Administration
Timeline
Event Planner and Group Dining
Carnival Cruise Lines
09.2022 - Current
Wedding Planner
Carnival Cruise Lines
07.2017 - 08.2022
Online Support
Carnival Cruise Lines
10.2016 - 07.2017
Guest Service Representative
Carni
05.2016 - 10.2016
Bachelor of Arts -
Florida Atlantic University
Associate of Science -
Broward College
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