Yuki Thomas
Mesa,AZ
Summary
Experienced manager with a proven track record in process optimization and team leadership. Strong analytical skills and a steadfast commitment to achieving results. Known for effectively leading through collaboration and adapting to changing needs. Expertise in team leadership and fostering a collaborative work environment that drives success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
01.2021 - 10.2023
- Hired as Cashier, promoted to Team Leader Manager within 90 days
- Manage 10 associates responsible for providing outstanding customer service while also exceeding performance expectations
- Train team members in POS systems, sales techniques, stocking and customer service procedures
- Serve a high-volume of customer service cashier activity, including sending and receiving money orders, processing checks, managing refunds and completing other transactions
- Received Employee of the Month Award (2X)
Customer Service Concierge
Westfield Mall
01.2007 - 12.2008
- Acknowledged, greeted and assisted guests with referrals to local businesses and resources as requested
- Ran cash register, set up window displays and billboards to promote local business partners
Sales Associate
Nordstrom
01.2006 - 12.2007
- Successfully assisted customers with product selections and completing POS transactions
- Built rapport with customers by asking qualifying questions and utilizing effective listening skills
Sales Associate
Macy's
01.2002 - 12.2006
- Managed cash register, communicated with customers and operated the sales floor
- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
Cashier
Major Market
01.1999 - 12.2002
- Assisted and trained new associates in all cash register responsibilities including balancing, handling customer purchases and daily opening & closing procedures
Skills
- Product & Services Sales
- Consultative Sales
- Inventory Restocking
- Cashier Services
- POS Systems
- Product Demonstrations
- Merchandising
- Retail Operations
- Cash handling
- Employee training
- Planning and coordination
- Team building
- Customer service
Certification
Food Handler Certification
Timeline
Team Leader Manager
Walmart
01.2021 - 10.2023
Customer Service Concierge
Westfield Mall
01.2007 - 12.2008
Sales Associate
Nordstrom
01.2006 - 12.2007
Sales Associate
Macy's
01.2002 - 12.2006
Cashier
Major Market
01.1999 - 12.2002
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