Adriana Dawson

A highly committed and passionate professional with customer service, searching with this position contribute my knowledge and skills in making a positive difference in the quality of product and services offered by the employer and self-improve thorough practice and knowledge acquired in a daily basis. Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 5 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

• Aggressive Customer service and Telesales Representative who works extremely hard to exceed all monthly and quarterly sales or costumer services expectation goals.
• Adapt at getting decision markers on the first call, completing accurate call sheets and utilizing promotions to increase sales. Specializes in Health Care.
• Excellent ability to develop effective phone scripts.
• Always maintains a professional attitude
• Honors the do-not-call list at all times
• Effective with business or residential clients
• Enjoys the challenge of turning cold calls into customers

• Exceeded sales goals by average of 80% in 2022.
• Promoted from SALES AGENT to TEAM LEAD MANAGER in less than 12-months.
• Recognized as Employee of the year for outstanding performance and team contributions.
• Consistently maintained high customer satisfaction ratings.
• Created highly effective new program that significantly impacted efficiency and improved operations.

• Association for Project Management (APM)
• ACA 101 Training - 2016 to 2023 every year
• Sales Training - 2022-2023